NexlintoShift Lead
Company : Five Guys
Location : Pineville, NC, 28134
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes a team-driven culture where Shift Leads not only supervise but actively mentor crew members, fostering growth and accountability. In Pineville, the role blends hands-on food quality oversight with leadership, setting it apart from other chains that may focus more narrowly on operational tasks.
Third shifts often involve managing reduced staff while maintaining food safety and cleanliness standards. In Pineville, a Shift Lead must balance guest satisfaction with efficient crew coordination, often resolving unexpected operational issues during quieter yet critical overnight hours.
Candidates usually need prior leadership experience in fast-paced food service, strong communication skills, and a proactive attitude. For Pineville, showing adaptability to local customer expectations and a commitment to team motivation enhances candidacy.
This role immerses individuals in the full spectrum of restaurant operations, from staff coaching to performance tracking. It develops leadership acumen and operational insight essential for higher managerial roles, making it a pivotal career milestone.
Shift Leads in Pineville benefit from competitive hourly pay plus tips, weekly secret shopper bonuses, and free meals during shifts. The supportive environment and mentorship programs are tailored locally, fostering employee satisfaction and retention.
Five Guys encourages Shift Leads to address guest issues promptly with professionalism and empathy. Training emphasizes clear communication and problem-solving skills, empowering leaders to maintain a positive dining experience.
Shift Leads at Five Guys in Pineville start at around $19 per hour, complemented by tips and performance bonuses. This compensation aligns with local industry standards for fast-food supervisory positions, offering competitive earning potential.
Pineville presents moderate competition for Shift Lead positions due to a thriving food service sector. Applicants with strong leadership experience and flexibility tend to have an advantage, especially those familiar with fast-paced operational environments.
A first shift Shift Lead manages team briefings, ensures food prep meets quality standards, oversees cleanliness, and supports opening procedures. They actively monitor service flow and provide real-time coaching to maintain high performance throughout the morning.
Five Guys Pineville fosters a collaborative atmosphere where Shift Leads are encouraged to lead by example and nurture positivity. Local customer preferences influence pacing and service style, requiring Shift Leads to adapt leadership approaches accordingly.