Position Summary:
As a Shift Manager at Five Guys, you’ll be the heartbeat of the operation during your shift—driving team performance, ensuring great guest experiences, and upholding our quality and safety standards. This role is perfect for someone who’s ready to step into a leadership position and grow with one of America's most successful burger brands.
Why Join Five Guys?
- Starting wage of $19.00/hour, plus shared tips and bonus opportunities
- Secret Shopper bonus program based on customer service and store performance
- Free meals during your shift
- Medical, dental, vision, and 401(k) benefits available (eligibility applies)
- Positive, energetic workplace with a strong team focus
- Flexible scheduling and full-time hour availability after training
- Clear paths for career advancement and development
Key Responsibilities:
- Supervise and lead a team of crew members during scheduled shifts
- Assign responsibilities and ensure all stations are properly staffed and supported
- Oversee food preparation and safety practices to maintain top-quality standards
- Deliver friendly, accurate, and fast customer service
- Support training of new employees and help develop crew skills
- Monitor shift performance, coach team members, and provide feedback
- Take ownership of shift operations, including opening and/or closing duties
- Handle guest feedback with professionalism and ensure satisfaction
What We're Looking For
- 1–2 years of leadership experience in a restaurant or retail environment preferred
- Excellent interpersonal and communication skills
- Passion for delivering high-quality food and guest service
- Ability to lead by example in a fast-paced environment
- Responsible, dependable, and self-motivated
- Strong work ethic and a willingness to learn and grow
If you're ready to lead a team, build your career, and bring energy to every shift this is the opportunity for you. Come join the Five Guys family and help us keep serving up the best burgers in the business.
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Frequently Asked Questions
Windermere's hospitality sector is growing steadily, with multiple restaurants seeking experienced shift managers. While competition exists, candidates with strong leadership and customer service skills, especially in burger chains, stand a good chance of landing positions quickly in this area.
Certifications like ServSafe Food Manager and workplace safety credentials are highly valued in Windermere. They demonstrate commitment to food safety and compliance, which can set shift managers apart when applying for roles in popular chains such as Five Guys.
Shift managers hold responsibility for overseeing team performance, handling shift operations, and ensuring customer satisfaction, unlike crew members who focus on individual tasks. This leadership role requires multitasking, decision-making, and providing coaching during shifts.
Serving as a shift manager often opens pathways to assistant manager or store manager roles. It builds vital skills in team leadership, operational oversight, and customer relations, all crucial for climbing the ladder in fast-paced restaurant environments.
Strong communication, problem-solving, and the ability to motivate a team under pressure are key. Candidates who show reliability and a passion for quality food service typically meet the qualifications employers seek for shift leadership roles.
Five Guys emphasizes a family-like atmosphere and rewards through tip sharing and bonuses linked to customer service. Their shift managers enjoy perks like free meals and flexible scheduling, fostering both team energy and professional growth.
Managing peak hours while maintaining Five Guys' quality standards can be demanding. Shift managers in Windermere also adapt to local customer preferences and coordinate full shift staffing, ensuring smooth operation in a competitive market.
Shift managers at Five Guys in Windermere can expect a starting pay around $19.00 per hour, complemented by shared tips and bonus incentives, reflecting competitive compensation for leadership roles in the local fast-casual dining scene.
Daily duties revolve around coordinating crew tasks, monitoring food safety, handling guest feedback, and ensuring fast, accurate service. The shift manager acts as the operational backbone, keeping everything running seamlessly throughout their shift.
Flexible shifts help managers balance work-life demands, especially in a vibrant community like Windermere. This adaptability allows for training new staff during varied hours and supports full-time availability post-training, enhancing job satisfaction.