NexlintoShift Lead
Company : Five Guys
Location : Bethany, CT, 06524
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Bethany, CT, a shift lead plays a pivotal role in energizing the crew, balancing workload, and maintaining upbeat morale. Their hands-on involvement ensures smooth operations even during peak hours, which directly enhances guest satisfaction and employee collaboration.
Key skills include strong communication to clearly delegate tasks, the ability to motivate diverse teams, quick decision-making under pressure, and a keen eye for quality and cleanliness. These attributes help shift leads maintain high standards and foster a productive workplace.
Serving as a shift lead offers valuable leadership experience, exposure to operations management, and mentoring opportunities. This role builds a foundation for advancing into higher management positions by developing critical skills in team supervision and customer service excellence.
Five Guys emphasizes a team-oriented culture with perks like weekly secret shopper bonuses and free meals during shifts. The supportive environment combined with structured mentorship programs differentiates its shift lead role, fostering both professional growth and employee satisfaction.
Bethany's relatively small-town atmosphere means shift leads often juggle multitasking with personalized guest interactions. Managing tight-knit teams and adapting to local customer preferences require agility and a community-focused leadership approach.
While demand for restaurant leadership roles in Bethany is steady, competition remains moderate due to the town's size. Candidates with prior leadership experience and a demonstrated commitment to customer service typically stand out in the hiring process.
Shift leads at Five Guys in Bethany start at $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. This compensation package makes the role financially appealing for those seeking stable earnings with growth incentives.
A shift lead oversees crew assignments, ensures food safety compliance, handles customer concerns, and maintains cleanliness. They also support opening and closing tasks while tracking shift metrics to uphold quality and operational efficiency.
Five Guys looks for enthusiasm, dependability, initiative, and a positive attitude. Candidates who demonstrate a willingness to learn and an eagerness to grow within the company culture often have an advantage during recruitment.
The company emphasizes real-time feedback and structured performance reviews, allowing shift leads to refine their leadership skills continuously. Mentorship opportunities further support personal development and prepare shift leads for future management roles.