NexlintoShift Lead
Company : Five Guys
Location : Valley Stream, NY, 11581
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Shift Leads in Valley Stream often juggle fast-paced service demands with community-focused customer care, unlike some regions where volume outweighs personalized interaction. This position requires balancing high food quality standards alongside local preferences, making leadership here uniquely dynamic compared to other markets.
Candidates who demonstrate hands-on leadership in food service, strong team motivation skills, and experience managing operational standards stand out. Familiarity with fast-casual environments and the ability to maintain food safety while inspiring crew members are particularly valued for Five Guys' Shift Lead roles.
Starting as a Shift Lead often leads to supervisory roles, assistant management, and eventually store management positions. Success in team leadership, operational excellence, and customer satisfaction can fast-track advancement within companies focused on developing internal talent.
Managing shifts here means adapting to a diverse customer base and local staffing trends. Challenges include maintaining high service standards during peak hours and fostering a positive team culture amidst the competitive hospitality landscape typical of Valley Stream’s restaurant industry.
Unlike retail or technical lead roles that may focus heavily on inventory or project deliverables, a Five Guys Shift Lead prioritizes live team coordination, food safety, and guest experience. The role blends hands-on operational tasks with people management in a fast-food environment.
Valley Stream's hospitality sector is moderately competitive, with steady demand for capable Shift Leads. Applicants should expect a selection process that values practical leadership experience, adaptability, and strong communication aligned with local service expectations.
Five Guys rewards Shift Leads with weekly secret shopper bonuses, free meals during shifts, and a comprehensive benefits package including 401(k), which is less common in comparable fast-food leadership roles, enhancing job satisfaction and team motivation locally.
Shift Leads at Five Guys receive real-time feedback, structured performance reviews, and mentorship opportunities, fostering continuous growth. This support system helps build leadership skills tailored to the fast-casual restaurant environment and prepares individuals for management advancement.
Shift Leads at Five Guys in Valley Stream start with a competitive base pay at $19.00 per hour, supplemented by tips and bonuses such as secret shopper rewards. This compensation package aligns with regional standards for mid-level restaurant leadership roles.
Five Guys views Shift Leads as pivotal to its location's success, emphasizing leadership that fosters a fun, team-oriented environment. The company invests in Shift Leads to uphold high standards in food quality and customer service, directly impacting local brand reputation.