NexlintoShift Lead
Company : Five Guys
Location : Middlefield, CT, 06455
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Middlefield's food service scene is moderately competitive for Shift Leads, especially at popular spots like Five Guys. Local demand favors candidates with prior leadership experience and strong communication skills, reflecting the area's focus on quality customer service in fast-paced environments.
Shift Leads in Middlefield must balance maintaining consistent food quality with handling peak-hour rushes and local customer expectations. The role demands quick problem-solving skills and team motivation to ensure smooth operations in a community-oriented setting.
Candidates often need a background in fast-paced food service leadership, excellent interpersonal skills, and a commitment to operational excellence. Experience with team coaching and food safety protocols significantly boosts suitability for Shift Lead roles.
Shift Leads adapt their responsibilities based on shift timing—early shifts might focus more on opening procedures and prep, while later shifts emphasize closing tasks and handling customer volumes during peak dinner hours, requiring flexible leadership styles.
Five Guys offers a team-driven culture with growth opportunities, competitive pay plus tips, and benefits like free meals and performance bonuses. This combination makes it appealing for those seeking both leadership experience and a supportive work environment.
Yes, Five Guys provides weekly secret shopper bonuses shared among shift teams, in addition to a comprehensive benefits package including medical and 401(k). Free meals during shifts enhance employee satisfaction locally.
Shift Leads at Five Guys in Middlefield generally start at $19.00 per hour, plus tips and potential bonuses. This rate aligns with local fast food leadership pay scales, reflecting the role's responsibility and skill requirements.
They set the operational pace, coach staff, and handle guest concerns promptly, fostering a positive atmosphere. Their leadership directly impacts both employee engagement and the consistent delivery of high-quality food and service.
Strong communication, adaptability, and a proactive approach to problem-solving stand out. Effective Shift Leads also exhibit dependability and a genuine passion for customer service and team growth.