NexlintoShift Lead
Company : Five Guys
Location : Monroe, NC, 28110
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Effective Shift Leads excel in team motivation, quick problem-solving, and clear communication. At Five Guys, balancing operational oversight with hands-on coaching ensures high food quality and customer satisfaction, setting apart leaders who thrive under pressure in a dynamic restaurant environment.
This Shift position acts as a foundational management stepping stone, offering mentorship and real-time feedback. By mastering crew supervision and operational duties, employees gain valuable leadership experience, increasing promotion prospects within Five Guys’ supportive work culture.
A Shift Lead juggles overseeing food prep standards, managing crew assignments, resolving guest issues promptly, and ensuring cleanliness. These duties maintain smooth daily operations, reinforce team cooperation, and uphold Five Guys’ reputation for quality and service.
Monroe’s restaurant market features a competitive hiring environment with a strong emphasis on community-driven service. Shift Leads often adapt to local customer expectations and team dynamics, balancing regional work culture with the brand’s consistent operational standards.
Shift Leads in Monroe typically earn around $19 per hour plus tips and bonuses, reflecting local living costs and demand. Competitive pay packages here align with regional standards, aiming to attract dependable leaders who can maintain high service levels in busy eateries.
Five Guys emphasizes a team-oriented atmosphere with weekly secret shopper bonuses and free meals, promoting a fun yet professional environment. This contrasts with more rigid setups elsewhere, making their Shift Lead role appealing for those valuing growth and real-time mentorship.
Five Guys expects Shift Leads to actively foster positivity and cooperation during shifts. Leaders are entrusted with coaching diverse crews, setting the operational pace, and ensuring every team member feels supported, which enhances overall productivity and customer experience.
Five Guys provides competitive hourly wages starting at $19 plus tips, comprehensive benefits including medical and 401(k), and a culture focused on growth and fun. These perks often surpass local competitors, attracting candidates pursuing stable yet dynamic shift lead roles.
Shift Leads may rotate through first, second, or even later shifts, requiring flexibility. Five Guys supports employees with predictable schedules and opportunities to swap shifts, helping leaders manage work-life balance amid the demands of busy restaurant operations.
Beyond supervising daily tasks, Shift Leads at Five Guys ensure compliance with food safety and cleanliness standards while actively mentoring team members. This multifaceted responsibility shapes a dynamic workplace where leadership directly influences service quality and success.