NexlintoShift Lead
Company : Five Guys
Location : Newington, CT, 06111
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes a hands-on leadership approach where Shift Leads actively coach team members and maintain high standards in food quality and customer service. In Newington, this role also benefits from a strong team-oriented culture, making it distinct compared to other local fast-food chains focused more on speed over mentorship.
The Shift Lead role at Five Guys provides real-time feedback, mentorship, and performance evaluations, equipping individuals with essential leadership skills. This foundation supports career progression by exposing them to operational management, team motivation, and problem-solving necessary for higher managerial responsibilities.
Candidates should develop strong communication abilities, adaptability for fast-paced environments, and expertise in food safety protocols. Additionally, motivating a diverse team and handling customer concerns efficiently are crucial skills that distinguish successful Shift Leads in Newington's competitive food service market.
Local demand for experienced fast-food supervisors like Shift Leads is rising due to Newington’s growing food service sector. Applicants with prior leadership exposure and flexibility for different shifts often have a competitive edge, especially as restaurants prioritize dependable staff to meet increased customer flow.
Starting compensation at Five Guys begins at $19.00 per hour, supplemented by tips and bonuses. This rate is competitive within Newington’s restaurant industry, often exceeding entry-level supervisory roles in similar fast-food establishments, reflecting the position's leadership responsibilities.
Shift Leads juggle managing crew assignments, maintaining food quality standards, and swiftly resolving guest issues. In a bustling Newington location, time management and quick decision-making become vital to uphold service excellence while fostering a positive team atmosphere.
Five Guys provides continuous mentorship, performance reviews, and opportunities to lead by example. This supportive structure encourages Shift Leads to grow professionally, enhancing communication, conflict resolution, and operational oversight skills essential for career advancement.
Five Guys offers a unique combination of competitive wages, shared bonuses like secret shopper rewards, and complimentary meals. Its culture focuses on teamwork and positive energy, which contrasts with some competitors that may prioritize efficiency over employee engagement.
Shift Leads at this location often cover peak hours including evenings and weekends, reflecting customer demand patterns in Newington. Scheduling tends to be flexible to accommodate team needs, but readiness for variable shifts is important for maintaining smooth operations.
Shift Leads enjoy a comprehensive benefits package that includes medical, dental, vision insurance, and 401(k) options, subject to eligibility. These perks, combined with weekly bonuses and free meals, create a well-rounded compensation experience uncommon in many comparable fast-food supervisory roles.