Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
De Soto's restaurant scene is growing steadily, creating a moderate demand for Shift Leads. Candidates with leadership experience in fast-paced environments, like Five Guys, tend to have an advantage due to limited local competition for quality supervisory roles.
While formal certifications aren't always mandatory for Shift Leads near De Soto, food safety training such as ServSafe is highly valued. Many employers in this region appreciate candidates who prioritize compliance with local health regulations and team safety standards.
Mastering team coordination and conflict resolution is crucial for a Shift Lead. Additionally, developing a keen eye for operational efficiency and customer service excellence will set you apart, especially in a dynamic food-service environment.
Shift Leads orchestrate smooth operations by assigning tasks, guiding team members, and ensuring food quality standards. Their hands-on approach directly impacts guest satisfaction and helps maintain an organized, productive workplace.
Starting as a Shift Lead often leads to advanced management roles such as Assistant Manager or General Manager. This position provides foundational leadership experience necessary for climbing the ranks within restaurant operations.
Five Guys offers mentorship programs and real-time feedback for Shift Leads, cultivating skills essential for management careers. The company’s culture promotes growth opportunities, making it a solid choice for those seeking long-term advancement.
Beyond competitive pay starting at $19/hour, Five Guys includes perks like secret shopper bonuses, free meals during shifts, and a comprehensive benefits package. This combination supports both financial and personal well-being for Shift Leads.
Yes, a base pay of $19/hour plus tips is competitive for leadership roles in De Soto’s restaurant sector. It reflects the need for experienced supervisors who can maintain high operational and customer service standards.
While shifts follow restaurant operational hours, Five Guys encourages open communication to accommodate team members’ availability. Shift Leads often have input on scheduling, which helps balance work-life needs.