NexlintoShift Lead
Company : Five Guys
Location : Dandridge, TN, 37725
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Handling a shift at Five Guys demands quick thinking and strong leadership, especially given its bustling restaurant environment. Shift Leads must efficiently coordinate team tasks, maintain food quality, and resolve guest concerns, all while sustaining a positive, energetic workplace vibe that fosters both team and customer satisfaction.
Effective Shift Leads excel in communication, adaptability, and motivational ability. They combine hands-on operational knowledge with a knack for coaching diverse teams, ensuring smooth workflow and top-tier customer experiences, crucial in fast-paced venues like Five Guys in Dandridge.
Indeed, Five Guys offers robust leadership tracks where Shift Leads can progress into management roles. Demonstrating initiative, operational excellence, and team-building skills can lead to promotions, opening doors to higher responsibilities and expanded influence within the company.
Shift Leads at Five Guys in Dandridge benefit from competitive hourly wages starting at $19, plus bonuses like secret shopper rewards, free meals during shifts, and a supportive team culture. These perks aim to boost morale and recognize the critical role Shift Leads play locally.
Shift Leads are expected to address guest concerns promptly and professionally, ensuring satisfaction while maintaining store standards. This role requires balancing operational duties with frontline customer service, reflecting Five Guys’ commitment to quality and hospitality.
Dandridge’s moderate cost of living aligns well with Five Guys’ starting pay for Shift Leads, which is competitive at $19/hour plus bonuses. Local demand for restaurant leadership positions supports steady hiring, making this a viable option for those seeking stable income with growth potential.
While formal certifications are not always mandatory, food safety and leadership training certifications can significantly boost candidacy for Shift Lead jobs in Dandridge. Employers often favor candidates who demonstrate knowledge of hygiene standards and team management best practices.
Unlike traditional retail leads, a Five Guys Shift Lead combines operational oversight with direct involvement in food prep quality, safety protocols, and customer service excellence. The role is uniquely hands-on, requiring balancing back-of-house duties with front-line leadership in a fast-food setting.
Five Guys Shift Leads focus heavily on food quality, team coaching, and pace-setting in a high-energy restaurant environment. In contrast, Starbucks or Walgreens Shift Leads may emphasize retail sales, inventory, and customer transactions, reflecting differences between food service and retail sectors.
Five Guys offers comprehensive benefits including medical, dental, vision, and 401(k) plans, alongside competitive wages and bonus opportunities. Compared to other fast-food chains in Tennessee, these benefits are notably supportive, enhancing job appeal for those seeking long-term career development.