NexlintoShift Lead
Company : Five Guys
Location : Queen Creek, AZ, 85142
Job Type : Full Time / Part Time
Date Posted : 5 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Queen Creek, the shift lead role emphasizes hands-on leadership, real-time coaching, and team motivation, paired with unique incentives like secret shopper bonuses and free meals, setting it apart from typical fast-food supervisory jobs that may focus more on routine oversight.
Shift leads at Five Guys foster a supportive, energetic atmosphere that encourages cooperation and positivity. Managing diverse personalities requires strong communication and adaptability to maintain high standards in food quality and customer service during busy shifts.
Effective shift leads demonstrate leadership aptitude, quick problem-solving, excellent communication, and the ability to inspire others. Experience in food service leadership and a proactive attitude towards operational excellence are crucial for thriving in these demanding roles.
Many shift leads at Five Guys leverage their experience to advance into assistant manager or general manager roles. The company supports internal promotions, providing mentorship and performance reviews that help shift leads prepare for broader management responsibilities.
Queen Creek's expanding restaurant sector has increased demand for shift leads, yet competition remains moderate. Candidates with prior leadership experience and strong customer service skills have an advantage, especially those familiar with fast-paced food service environments.
While certifications like food safety training are highly valued, Five Guys primarily prioritizes practical leadership experience and the ability to maintain high operational standards. Local health and safety compliance knowledge can boost an applicant's profile.
Shift leads at Five Guys in Queen Creek start with a base pay around $19.00 per hour, complemented by tips and potential bonuses like secret shopper rewards. This combination often results in a competitive total compensation for supervisory roles in the area.
Beyond competitive pay, Five Guys offers shift leads benefits including medical, dental, vision coverage, 401(k) eligibility, free meals during shifts, plus a dynamic team culture that values ongoing feedback and growth opportunities within the company.
Leading shifts at Five Guys involves a blend of operational oversight and active team coaching, focusing on customer experience and food quality. Unlike some production lead roles, it demands constant guest interaction and quick adaptation to service challenges.
Second and third shifts often come with fluctuating customer volumes and staffing variations. Shift leads must maintain energy levels, ensure cleanliness, and uphold service standards despite off-peak hours or overnight operational demands, requiring resilience and adaptability.