NexlintoFront Desk Associate
Company : Crunch Fitness
Location : Pomona, CA, 91768
Job Type : Full Time / Part Time
Date Posted : 13 February 2026
Job Overview:
The Front Desk Associate is the first point of contact for members and guests, responsible for creating a welcoming and professional environment. This role supports daily front desk operations, assists with membership services, and ensures a positive experience for everyone entering the facility. Strong communication skills, organization, and a service-oriented attitude are essential in this fast-paced role.
Key Responsibilities:
- Greet members and guests in a friendly and professional manner
- Manage check-ins, registrations, and membership inquiries
- Answer phone calls and respond to questions about services and policies
- Process payments, update member accounts, and maintain accurate records
- Assist in resolving customer concerns or escalate issues as needed
- Keep the front desk and lobby area clean and organized
- Promote facility programs, services, and events
- Provide administrative support to management as needed
Qualifications:
- Strong customer service and communication skills
- Friendly, outgoing, and professional demeanor
- Ability to multitask in a fast-paced environment
- Basic computer and administrative skills
- Reliable and team-oriented
- Previous front desk, retail, or customer service experience preferred
Work Environment:
Fast-paced, customer-focused setting that requires standing for extended periods and frequent interaction with members and staff.
Compensation & Benefits:
- Competitive hourly pay
- Flexible scheduling
- Employee membership or service benefits
- Opportunities for advancement
Recent Jobs
Top searches
Employment opportunities at Crunch Fitness
Jobseekers are also searching for
Searches you may like
Trending searches in Pomona, CA
Popular Searches for Front Desk Associate
Frequently Asked Questions
Front Desk Associates at Crunch Fitness in Pomona typically experience high guest traffic during early mornings and evenings. The fast-paced environment demands multitasking skills to manage check-ins, membership inquiries, and phone calls efficiently while maintaining a welcoming atmosphere.
Crunch Fitness encourages career growth, offering advancement from Front Desk Associate roles into supervisory or management positions. Demonstrating strong communication and organizational skills can pave the way for promotions within their supportive, team-oriented culture.
To excel as a Front Desk Associate in Pomona, focus on refining customer service expertise, handling membership systems, and maintaining composure during busy periods. Familiarity with basic administrative software and a friendly attitude will also boost your candidacy.
Crunch Fitness aligns the Front Desk Associate responsibilities with its energetic, member-first philosophy by emphasizing friendliness, professionalism, and proactive assistance, ensuring every visitor feels valued and informed about available fitness programs.
Front Desk Associates in Pomona generally earn competitive hourly rates around $14 to $16, reflecting the local market and cost of living. Crunch Fitness offers flexible scheduling and membership perks that enhance overall compensation.
Pomona's growing population fuels steady hiring for front desk roles in fitness centers, though competition is moderate compared to larger metro areas like Los Angeles. Flexibility and customer service excellence improve hiring chances locally.
Local candidates often include 'near me' to find accessible Front Desk Associate opportunities close to home, reducing commute time and fitting better with personal schedules, especially in areas like Pomona with diverse transit options.
Crunch Fitness offers adaptable scheduling to accommodate employee availability, making it easier for Front Desk Associates to balance work with personal commitments. This flexibility is a key part of Crunch’s employee-friendly approach.
Daily duties include welcoming members, managing registrations, processing payments, and assisting with membership questions. Maintaining an organized front desk area and supporting administrative needs are also vital to smooth facility operations.
Absolutely. This role develops essential interpersonal, problem-solving, and organizational skills applicable in hospitality and broader customer service sectors, providing a solid foundation for future professional growth.