Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Albany's local job market shows a steady demand for restaurant leadership roles like shift leads at Five Guys. The area's food service sector is growing, so you can find multiple hiring opportunities, especially given Five Guys' expansion plans in California.
Given Albany's higher cost of living compared to other parts of California, Five Guys offers competitive pay starting at $19 per hour plus tips and bonuses. This helps offset local expenses and attract reliable shift leaders to maintain quality operations.
Mastering team motivation, effective communication, and multitasking under pressure are essential. Since shift leads manage daily operations and crew coordination, honing leadership, food safety knowledge, and customer service skills will set you apart.
Absolutely. Serving as a Shift Lead offers hands-on leadership experience, preparing you for general manager roles. It involves overseeing team dynamics and operational excellence, critical for advancing in restaurant management.
Shift Leads juggle crew scheduling, maintaining food quality, handling guest feedback swiftly, and ensuring cleanliness standards. Balancing these while keeping morale high during rush hours requires quick decision-making and adaptability.
Yes, besides competitive pay, Five Guys offers weekly secret shopper bonuses shared among the shift team, free meals during shifts, plus comprehensive benefits like medical, dental, vision, and 401(k) options, fostering a supportive workplace.
The culture emphasizes teamwork, positivity, and growth. Five Guys encourages Shift Leads to lead by example, providing mentorship and real-time feedback, creating a fun environment that motivates the crew and enhances guest satisfaction.
Shift Leads at Five Guys in Albany typically start at $19 per hour, with extra income possible via tips and bonuses. Pay can vary slightly depending on shift timing, but the base remains competitive within the local fast-food leadership market.
Five Guys places strong emphasis on hands-on leadership and team mentorship, combined with a culture that rewards performance through shared bonuses. This creates a more collaborative and growth-focused environment compared to many competitors.
Definitely. Five Guys supports internal promotions, offering Shift Leads pathways into higher management roles. The company provides mentorship and performance reviews to help you develop skills necessary for career advancement within the restaurant.