NexlintoShift Lead
Company : Five Guys
Location : Matthews, NC, 28104
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Matthews, shift leads are deeply involved in hands-on operations, combining team mentoring with quality control and customer service. Unlike some chains, the role emphasizes real-time feedback and offers bonuses like secret shopper rewards, making it a unique blend of leadership and performance incentives.
Thriving as a shift lead in Matthews' fast-paced restaurant scene requires strong communication skills, the ability to motivate diverse teams, and a commitment to maintaining high food quality and cleanliness standards under pressure. Adaptability and accountability also stand out given the dynamic restaurant operations.
Daily duties include coordinating crew assignments, maintaining food safety protocols, resolving customer issues swiftly, and ensuring the store remains organized and clean. Shift leaders also support opening and closing tasks while tracking performance metrics to optimize workflow and team productivity.
Many believe a shift lead simply supervises, but in reality, they actively engage in operations, coach staff, handle customer concerns, and influence restaurant success. The role demands multitasking and decision-making beyond just overseeing, which is crucial for smooth shift flow.
Shift leads on the third shift in Matthews typically earn starting wages around $19.00 per hour, with additional income from tips and bonuses. This compensation aligns with local market rates for fast food supervisory roles, reflecting both the responsibilities and shift timing.
Matthews has moderate competition for shift lead positions due to its growing dining scene. Popular chains like Five Guys attract many applicants, but local demand for experienced leaders with customer service skills creates steady hiring opportunities for qualified candidates.
Five Guys provides shift leads with perks such as free meals during shifts, a team-oriented atmosphere, performance-based bonuses, and a clear path for career advancement. Their comprehensive benefits package also supports long-term growth, distinguishing them from many regional competitors.
This position serves as a foundational step toward management, offering hands-on leadership experience, skill development in operations, and mentoring. Five Guys emphasizes growth potential, making it ideal for those aiming to progress within the food service industry.
Yes, balancing fast-paced customer service with maintaining high food standards and team morale at Five Guys demands agility. The brand’s emphasis on real-time feedback and shared bonuses creates a dynamic environment where leadership adaptability is essential.
Candidates should showcase skills in team coordination, food safety compliance, conflict resolution, and performance tracking. Demonstrating experience in fast-paced service settings and a proactive attitude toward coaching and problem-solving resonates well with employers like Five Guys.