NexlintoShift Lead
Company : Five Guys
Location : Pooler, GA, 31322
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Pooler’s restaurant scene is growing rapidly, increasing demand for leadership roles like shift lead. Competition remains moderate, with many local eateries seeking dependable shift supervisors to maintain smooth operations and high service standards, making this a promising opportunity for candidates with food service leadership experience.
Shift leads in fast-paced Pooler restaurants often juggle team coordination during peak hours, quick problem-solving for guest issues, and strict adherence to food safety. Handling high staff turnover also requires strong communication and motivational skills to keep morale and productivity high throughout demanding shifts.
Within Five Guys, a shift lead uniquely balances operational oversight with active team coaching, ensuring food quality and cleanliness meet standards while driving shift performance. Unlike crew members, the shift lead manages crew assignments and handles guest concerns, serving as the frontline manager during their shift.
Effective communication, quick decision-making, and team motivation top the list for fast-food shift leads. Candidates also benefit from experience in food safety protocols, conflict resolution, and the ability to maintain high energy and positive attitudes during busy periods to inspire their crew.
Five Guys promotes internally, offering shift leads pathways into assistant management and store manager roles. Demonstrating leadership, operational excellence, and commitment during shifts can fast-track growth within the company’s multi-location network, especially for those eager to embrace more responsibilities.
Five Guys provides mentorship and real-time feedback to shift leads, fostering a supportive environment where leadership skills grow naturally. Frequent performance reviews and coaching sessions help shift leads refine their team management and operational oversight, preparing them for broader management roles.
Shift leads at Five Guys in Pooler start at $19.00 per hour, supplemented with tips and bonuses such as weekly secret shopper rewards shared among the shift team. This competitive pay aligns well with local cost of living and incentivizes maintaining high operational standards.
Yes, shift leads enjoy comprehensive benefits including medical, dental, vision, and 401(k) options (subject to eligibility). Additional perks include free meals during shifts, a team-focused culture, and opportunities for promotion, making it a rewarding environment for leaders committed to growth.
Five Guys emphasizes a team-oriented culture and leadership development, providing shift leads with mentorship and real-time feedback. Compared to other chains, the role offers competitive pay with bonus incentives and a stronger focus on maintaining food quality and guest experience, enhancing job satisfaction.
Applicants should expect a hands-on leadership role combining direct team coaching with operational duties like food safety, guest service, and store readiness. The job demands high energy and accountability but rewards with growth opportunities and a supportive work atmosphere unique to Five Guys.