NexlintoShift Lead
Company : Five Guys
Location : Cramerton, NC, 28032
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes hands-on leadership where Shift Leads actively coach team members and maintain high food quality and cleanliness standards. Unlike some supervisory roles, this position blends operational oversight with direct guest interaction, offering a unique chance to impact daily store success and prepare for future management opportunities.
Strong communication, team motivation, and adaptability stand out as essential. Candidates thrive by balancing high energy with organization, quickly addressing guest concerns, and fostering a positive crew atmosphere, which are vital for steering shifts efficiently in bustling restaurant settings.
This position offers real-time mentorship, performance reviews, and leadership experience managing daily operations, all of which build essential managerial skills. It’s a practical platform to demonstrate accountability and operational excellence, making it ideal for those aiming for higher management roles.
Third shift leads often handle quieter but critical tasks like deep cleaning and inventory prep. In Cramerton, this shift can offer less traffic during commute hours but requires self-motivation to maintain team energy and uphold standards when fewer staff are present.
Cramerton's growing food service sector drives steady demand for experienced shift supervisors. Local competition is moderate, influenced by population growth and nearby dining options, making leadership experience a key differentiator for candidates.
The base pay starts around $19 per hour, with additional income from tips and weekly secret shopper bonuses. These incentives can notably boost overall compensation, reflecting performance and creating earning potential beyond the hourly wage.
Five Guys prioritizes a team-oriented culture and offers comprehensive benefits including healthcare and 401(k) options. Shift Leads receive real-time feedback and growth opportunities, setting it apart by combining employee development with operational leadership.
The company fosters an environment where Shift Leads not only manage operations but also actively mentor crew members through coaching and performance reviews, ensuring both productivity and personal growth happen simultaneously during shifts.
Empathy, clear communication, and the ability to motivate individuals with varied backgrounds are crucial. Successful Shift Leads create a collaborative atmosphere that encourages positivity and efficiency, even during high-pressure hours.
While not always mandatory, food safety certifications and leadership training are valued in Cramerton. Possessing these credentials can strengthen a candidate’s appeal, demonstrating commitment to health standards and effective team management.