NexlintoShift Lead
Company : Five Guys
Location : Addison, IL, 60101
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Addison, IL, a shift lead balances hands-on crew management with a strong emphasis on food quality and customer interaction. Unlike some chains, this role offers weekly secret shopper bonuses and growth pathways, reflecting a culture that values performance and team development within a fun environment.
Strong communication, motivational skills, and decisiveness are crucial. A shift lead must effectively coordinate team assignments, uphold food safety standards, and inspire positivity during fast-paced shifts, ensuring smooth operations and elevated customer service in a dynamic restaurant atmosphere.
Daily tasks include managing crew schedules, supervising food preparation quality, resolving customer issues swiftly, maintaining cleanliness, and tracking shift performance metrics. This role demands multitasking to keep operations on track and provides real-time support and coaching to team members.
Addison's bustling restaurant scene fuels consistent demand for experienced shift leads. While competition exists, candidates demonstrating leadership and a commitment to customer service have favorable prospects, especially with chains like Five Guys emphasizing internal promotion and employee development.
Shift leads often navigate rush-hour traffic on major roads like Lake Street and Route 53. Proximity to public transport is limited, so many rely on personal vehicles. Planning shifts around traffic patterns can improve punctuality and reduce stress for Addison-area restaurant managers.
Five Guys offers mentorship, performance reviews, and access to management training, promoting internal advancement. Shift leads gain opportunities to take on more responsibility, preparing for long-term leadership careers within the company and the broader food service industry.
Starting at $19.00 per hour, Five Guys combines base pay with tips and weekly secret shopper bonuses, enhancing overall earnings. Additional perks include free meals during shifts and eligibility for comprehensive benefits, making the total compensation competitive within Addison's restaurant market.
Five Guys emphasizes a team-oriented culture with real-time feedback and supportive leadership, which distinguishes its shift lead roles. This environment fosters both personal accountability and camaraderie, combining operational duties with meaningful mentorship uncommon in many fast-food settings.
Shift leads take ownership of resolving guest concerns promptly and professionally, ensuring high standards in food and service quality. This dual focus on operations and customer experience requires balancing team oversight with a friendly, solution-driven approach to enhance overall guest satisfaction.
Five Guys adapts shift lead duties to local customer preferences and operational rhythms, emphasizing speed and quality that reflect Addison’s dining trends. Leadership here involves navigating regional workforce dynamics while maintaining company-wide standards in a community-focused setting.