NexlintoShift Lead
Company : Five Guys
Location : Pomona, CA, 91797
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Pomona, the shift lead sets the tone during peak times by actively managing crew assignments and encouraging teamwork. This hands-on leadership ensures smooth operations, maintaining high food quality and customer service even under pressure, which is vital in fast-paced restaurant environments.
Five Guys emphasizes mentorship and real-time feedback for shift leads, fostering growth beyond daily tasks. Unlike other fast-food lead positions, this role offers unique incentives like secret shopper bonuses and free meals, combined with a clear path toward management within a supportive Pomona team culture.
In Pomona, restaurant shift leads are expected to combine strong communication with adaptability to diverse teams. Employers value dependable individuals who proactively handle customer concerns and maintain operational standards, reflecting the city's competitive food service market and customer expectations.
Shift leads in Pomona typically earn around $19.00 per hour at Five Guys, complemented by tips and bonuses. This rate aligns well with local fast-food management roles, offering competitive pay relative to Pomona’s cost of living and the operational responsibilities involved.
Yes, Five Guys in Pomona actively supports career progression, with shift leads receiving mentorship and performance reviews designed to prepare them for long-term management positions. This role is ideal for those eager to develop leadership skills within the restaurant industry.
Shift leads at Five Guys Pomona engage in continuous feedback loops and track shift performance metrics, fostering an environment of accountability and growth. This approach helps maintain high standards in food quality and service, while motivating the team towards shared success.
Many assume shift leads only oversee staff, but at Five Guys Pomona, the role involves active involvement in food safety, customer interaction, and operational readiness. This multifaceted position demands both leadership and hands-on participation in daily restaurant functions.
Pomona's growing population and vibrant food scene increase demand for skilled shift leads at establishments like Five Guys. While competition exists, the city’s dynamic market offers ample opportunity for motivated candidates familiar with fast-paced restaurant leadership.
Challenges include managing diverse teams during high-volume periods and ensuring consistent food safety compliance. Preparation involves honing communication skills, developing quick decision-making abilities, and embracing the company’s culture of positivity and accountability.
Five Guys provides Pomona shift leads with a benefits package including medical, dental, vision, and 401(k) options, plus free meals and bonus incentives. These perks, combined with a supportive work atmosphere, contribute significantly to employee satisfaction and retention.