Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Gardner's dining scene is growing, increasing the need for skilled shift leaders in fast-casual outlets like Five Guys. While competition exists, candidates with leadership experience and a strong customer service mindset tend to stand out due to rising demand for quality team management in this area.
Many Gardner restaurants prioritize candidates with basic food handler certifications or ServSafe credentials for shift leaders. These qualifications demonstrate commitment to food safety standards and often improve a candidate’s chances when applying to Five Guys or similar establishments.
Effective shift leads excel at team motivation, quick decision-making during busy periods, and maintaining high standards in food quality and cleanliness. These skills foster smooth operations and positive guest experiences, crucial for leadership roles in fast-paced environments.
Starting as a shift lead opens doors to assistant manager and general manager positions, especially within companies valuing internal promotion like Five Guys. Demonstrating consistent leadership and operational excellence often accelerates career advancement in restaurant management.
Five Guys emphasizes hands-on leadership, with shift leads actively coaching team members and driving store readiness. This contrasts with some chains where shift leads might focus more on administrative tasks, making the role at Five Guys particularly dynamic and team-focused.
Five Guys offers competitive hourly pay starting at $19 plus tips, frequent bonuses, and free meals, creating a supportive environment. Their focus on mentorship and clear promotion paths attracts shift leads eager to grow within a vibrant company culture.
Five Guys offers a starting base pay of $19 per hour for shift leads in Gardner, KS, which is competitive locally. This rate, combined with tips and bonuses, places the compensation above average for similar roles in the region’s fast-casual sector.
During busy shifts, leads coordinate crew assignments, manage unexpected guest issues, and ensure food safety compliance under pressure. Their ability to maintain a positive team atmosphere while meeting operational goals is key to handling these challenges effectively.
Absolutely. The role involves supervising operations, coaching staff, and handling store readiness, all valuable management experiences. These responsibilities prepare shift leads for higher roles within restaurant chains or the broader hospitality industry.
While demand peaks during holidays and summer months due to increased customer flow, Gardner maintains a consistent need for shift leads year-round. This stability reflects the steady growth of the local food service market and Five Guys’ ongoing expansion.