NexlintoShift Lead
Company : Five Guys
Location : Claremont, CA, 91711
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Claremont's food service industry shows steady demand for shift lead positions, especially in popular spots like Five Guys. Competition remains moderate due to a blend of local college students and hospitality professionals, making timely applications and proven leadership experience valuable for standing out.
Five Guys values shift leads who exhibit strong communication, decisiveness, and motivational skills. The role demands creating a supportive atmosphere while efficiently managing daily operations, so leaders who can balance empathy with accountability thrive in this environment.
Shift leads focus on hands-on management during their shift, including crew coordination, quality control, and real-time problem solving. Unlike general managers, they actively engage with team members on the floor, setting pace and ensuring smooth service execution throughout the shift.
While formal certifications aren't mandatory, food safety training and basic leadership courses can give candidates an edge. Local employers in Claremont also appreciate familiarity with POS systems and experience managing diverse teams under fast-paced conditions.
Starting at $19.00/hour, Five Guys offers competitive wages for shift leads in Claremont, matching or slightly exceeding local averages. When factoring in tips and bonuses, total compensation often surpasses similar fast-food leadership positions in adjacent areas.
Shift leads at Five Guys often transition into assistant management roles, leveraging mentorship and performance feedback. The company promotes from within, so demonstrating initiative and operational excellence can accelerate advancement toward higher managerial positions.
This position emphasizes active, on-the-floor leadership—coaching crew members, maintaining food standards, and managing shift flow. While some administrative tasks like tracking metrics exist, the focus remains on direct engagement with team and guest experience.
Five Guys fosters a team-oriented culture where shift leads receive real-time feedback and mentorship. This support helps maintain motivation and energy levels while upholding rigorous standards, making demanding shifts more manageable and rewarding.
Shift leads actively participate in both opening and closing routines, ensuring the store meets cleanliness and readiness standards. This hands-on responsibility is key to maintaining operational consistency across shifts and delivering a smooth customer experience.
Third-shift shift leads often face distinct hurdles like reduced staffing and different customer flows. Managing team energy and maintaining food safety protocols overnight requires adaptability and strong organizational skills to ensure smooth operations during off-peak times.