NexlintoShift Lead
Company : Five Guys
Location : Glastonbury, CT, 06033
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Glastonbury, a shift lead blends direct involvement in daily operations with guiding team members. This role demands energizing the crew, maintaining food quality, and handling customer concerns, making leadership both active and supportive to keep the shift running smoothly.
Serving as a Shift Lead in Glastonbury offers a practical pathway into management by building skills in crew supervision, operational oversight, and customer service excellence. This position fosters growth through mentorship and real-time feedback, preparing candidates for higher leadership roles in hospitality.
Shift Leads in this area take charge of coordinating team assignments, enforcing food safety, and ensuring store readiness beyond typical crew duties. Their role is pivotal in maintaining operational standards and cultivating a positive, productive work atmosphere during each shift.
Shift Leads in Glastonbury commonly earn around $18 to $20 per hour. Five Guys stands out by offering a competitive base starting at $19 per hour, supplemented by tips and bonuses, which aligns well with local market rates for leadership roles in quick-service restaurants.
Glastonbury's hospitality sector sees steady demand for Shift Leads due to growing dining options. Applicants benefit from a moderately competitive landscape, where demonstrated leadership skills and a proactive attitude can significantly increase hiring chances in establishments like Five Guys.
During rush periods, Shift Leads must juggle high guest volume, quick staff coordination, and quality control. Effective time management and clear communication are essential for maintaining service speed without compromising food standards or customer satisfaction.
Yes, Five Guys provides weekly secret shopper bonuses shared among the shift team, encouraging high performance. Shift Leads also enjoy tips, competitive hourly wages, and benefits like free meals, which collectively enhance the compensation package locally.
Five Guys emphasizes a team-oriented culture with mentorship and real-time feedback, fostering personal growth. Unlike some chains, their Shift Leads actively participate in operations and receive comprehensive benefits, setting a supportive environment unique in Connecticut's quick-service sector.