Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
Milltown, NJ shows a steady demand for skilled Field Service Technicians, especially in medical technology sectors like Stryker. Local healthcare facilities frequently require experts to maintain biomedical equipment, making this a promising job market with moderate competition for qualified candidates.
Employers in Milltown, NJ often value certifications related to biomedical equipment maintenance and safety compliance. Credentials like biomedical technician certifications or OSHA safety training can give applicants an edge, particularly when servicing medical devices in hospital environments.
Mastering technical troubleshooting, customer communication, and meticulous documentation are crucial for success at Stryker. Proficiency in interpreting technical schematics and adhering to safety protocols also distinguishes top-performing Field Service Technicians in this company.
Experienced Field Service Technicians often transition into engineering, project management, or sales leadership roles. Building problem-solving and cross-functional collaboration skills opens doors to higher responsibility positions within medical technology firms like Stryker.
A typical day involves traveling to healthcare sites, diagnosing equipment issues, performing repairs, and documenting outcomes. Balancing technical tasks with customer interaction and safety compliance forms the backbone of daily responsibilities.
Stryker emphasizes career growth opportunities, access to advanced medical technology, and comprehensive benefits including company vehicles and tuition reimbursement. Their culture values ownership and collaboration, which enhances professional development in field roles.
While the role demands occasional overnight or weekend work, Stryker supports employees with structured schedules and wellbeing programs. The company vehicle and local travel limits ease commuting stress for technicians based in Milltown, NJ.
Field Service Technicians in Milltown typically earn between $55,000 and $70,000 annually, depending on experience and certifications. Medical device expertise and Stryker’s comprehensive benefits package often enhance total compensation.
Stryker favors candidates with at least three years of technical service experience, particularly with biomedical equipment. However, motivated individuals with relevant training and strong problem-solving abilities may also find entry routes.
Technicians strictly follow established bio-hazard protocols, including proper handling and disposal of materials, to ensure safety for themselves and healthcare environments. Comprehensive training supports adherence to HIPAA and infection control standards.