General Manager
Company: Five Guys Burgers and Fries
Company Overview:
Five Guys Burgers and Fries is one of America's most successful and beloved hamburger concepts — ranked the #1 burger in the U.S. by Zagat. While our food gets the headlines, it's our people-first culture that makes the real difference. At Five Guys, both crew members and managers are cross-trained to work every position in the restaurant, creating a high-energy, collaborative, and fun work environment.
With an open kitchen layout, we bring the guest experience right into the action — it's loud, fast, and filled with team communication.
What It Takes to Be a Five Guys General Manager:
- People & Leadership Skills: Can you inspire and motivate others? This is the #1 trait we seek. Great leadership creates great teams.
- High Energy & Stamina: Our kitchens are fast-paced and physically active environments. Being on your feet and staying energized is a must.
- Adaptability: You'll manage a rotating crew and shift roles constantly throughout the day.
- Communication: Real-time, vocal collaboration is essential — we rely on strong team communication to keep things moving.
- Love of Food & Music: We make amazing burgers to the sounds of classic rock. A good vibe is part of our culture — and yes, singing along is encouraged!
- Team Mindset: Our best managers always put the team first and lead with humility.
Responsibilities:
- Oversee financial performance, including inventory control and cost management.
- Lead crew assignments, coaching, and performance during all shifts.
- Foster outstanding customer experiences through proactive service and problem-solving.
- Own the full shift operations, ensuring everything runs smoothly from open to close.
- Work a combination of both opening and closing shifts:
- Morning: 8:00 AM – 4:00 PM
- Afternoon/Evening: 3:00 PM – 11:00 PM
Qualifications:
- Minimum 18 years of age
- High school diploma required; some college or continuing education is a plus
- 1–2 years of leadership experience, ideally in a restaurant or customer-facing business
- Previous experience in food service strongly preferred
- ServeSafe Certification is a plus
- Strong, reliable professional references — from both supervisors and former direct reports
Perks & Benefits:
- Competitive base pay
- Quarterly bonus program based on restaurant performance
- Career advancement opportunities with a rapidly growing brand
- Dynamic and supportive team culture
- Ongoing training and leadership development
Ready to Lead the Team?
At Five Guys, you'll find a role where passion, leadership, and hustle come together in a fast-paced, rewarding environment. Bring your energy, grow with us, and help us deliver legendary burgers — every single day.
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Frequently Asked Questions
Exceptional General Managers at Five Guys excel through energizing their team, adapting swiftly to shifting roles, and fostering open communication. Their ability to motivate while maintaining stamina in a bustling kitchen environment sets them apart in delivering outstanding guest experiences.
Candidates should focus on gaining multi-positional restaurant experience and sharpening real-time communication skills. Understanding Fairhope’s community preferences and maintaining ServSafe certification can boost competitiveness in this hospitality-driven local market.
Unlike broader managerial positions, this role involves hands-on shift oversight, real-time crew coaching, and immediate problem-solving in a highly interactive kitchen. The blend of operational control with team morale-building creates a unique managerial rhythm.
While ServSafe certification is favored, Alabama’s food safety laws emphasize ongoing compliance training. Managers benefit from familiarity with state health codes to ensure smooth operations and uphold Five Guys’ quality standards.
The culture promotes humility and team-first leadership, encouraging managers to lead by example and nurture a collaborative, high-energy environment. This people-centric philosophy drives both employee satisfaction and customer loyalty.
General Managers can advance by demonstrating strong leadership and operational acumen, potentially moving into regional management roles. Five Guys supports professional development through ongoing training and performance-based bonuses.
General Manager salaries in Fairhope typically range from $50,000 to $65,000 annually, factoring in base pay and quarterly bonuses tied to restaurant performance. This reflects the competitive restaurant market and cost of living in the region.
Managing rapid customer flow demands quick decision-making, seamless team coordination, and stamina to sustain energy throughout long hours. Navigating shift overlaps and maintaining high service quality under pressure are key challenges.
This position requires hands-on engagement with every operational facet and a vibrant, music-filled atmosphere unique to Five Guys. Local market nuances, such as community dining trends in Fairhope, also shape managerial priorities.
Candidates must balance operational excellence with embodying Five Guys’ spirited culture, leading by energy and humility to reinforce the brand’s reputation. Success hinges on fostering a dynamic team aligned with local customer preferences.