Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
An effective Shift Lead excels in team motivation, quick decision-making, and multitasking under pressure. Strong communication and the ability to enforce food safety standards while maintaining customer satisfaction distinguish this role from general crew positions.
Shift leaders juggle crew assignments, uphold cleanliness, oversee food quality, and handle guest concerns promptly. They also monitor shift metrics and support opening or closing routines, ensuring operations run smoothly from start to finish.
Absolutely. The Shift Lead role offers hands-on leadership experience, mentoring opportunities, and operational oversight, all of which build a solid foundation for advancing into restaurant management and broader supervisory positions.
Five Guys provides Shift Leads in Fairway with competitive pay starting at $19/hour plus tips, weekly secret shopper bonuses, free meals during shifts, and a friendly team culture. These benefits enhance job satisfaction and support career growth locally.
At Five Guys, Shift Leads take an active part in coaching team members and influencing store success, with a focus on high-quality food and guest experience. The role combines operational duties with leadership in a supportive environment, making it distinct from generic shift supervisor jobs.
Fairway's restaurant scene sees steady demand for Shift Leads, with Five Guys attracting candidates seeking growth and team-oriented workplaces. While competition exists, those with leadership experience and a customer-focused mindset stand out.
Starting pay for Shift Leads at Five Guys in Fairway begins at $19 per hour plus tips and bonuses, which is competitive and slightly above many regional averages for similar fast-food leadership roles, reflecting local cost of living and market demand.
Fairway offers accessible road networks and public transit options, making the commute manageable for Shift Leads. Proximity to residential areas allows candidates to balance work schedules with personal life efficiently.
Emphasizing previous leadership in fast-paced settings, excellent communication, and a commitment to food safety will boost your profile. Demonstrating adaptability and teamwork readiness also helps in varied restaurant environments.
While not mandatory, certifications in food safety, first aid, or customer service enhance credibility. Local employers appreciate candidates who proactively pursue such credentials to maintain high operational standards.