NexlintoShift Lead
Company : Five Guys
Location : Freeport, NY, 11520
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Freeport, the Shift Lead position emphasizes hands-on leadership with a strong focus on coaching and team motivation, combining high food quality standards and guest service. This role blends operational oversight with real-time mentorship, setting it apart from typical supervisory roles that might be more administrative.
Success as a Shift Lead here hinges on excellent communication, adaptability, and the ability to energize a diverse crew. Being proactive in problem-solving and maintaining a positive, team-focused environment is crucial, especially in a fast-paced restaurant like Five Guys where guest satisfaction and quality are priorities.
Starting as a Shift Lead at Five Guys often serves as a springboard to management roles, with opportunities to advance into store management or regional leadership. The company supports growth through mentorship and performance feedback, making it ideal for those aiming to build a long-term career in restaurant operations.
Freeport's food service sector is moderately competitive, with a steady demand for skilled Shift Leads due to local dining culture. Five Guys benefits from strong brand recognition, which can attract numerous applicants, but candidates with proven leadership and customer service skills stand out in this market.
Most workers in Freeport find commuting manageable due to the town's compact size, but traffic during peak hours can affect schedules. Shift Lead roles at Five Guys often require flexibility with shifts, yet the supportive team culture helps maintain a balance between busy periods and downtime.
Five Guys fosters a culture of real-time feedback and mentorship, equipping Shift Leads with tools to quickly address issues like staffing gaps or customer concerns. This approach encourages problem-solving on the floor and empowers leaders to maintain smooth operations in high-traffic scenarios.
Shift Leads at Five Guys in Freeport start at a competitive base pay of $19.00 per hour, supplemented by tips and weekly secret shopper bonuses shared among the shift team. This compensation reflects the leadership responsibilities and fast-paced environment of the position.
Yes, Shift Leads enjoy free meals every shift, a team-oriented atmosphere, and access to a comprehensive benefits package that includes medical, dental, vision, and 401(k) options, subject to eligibility. These perks enhance job satisfaction beyond the base salary.
Unlike some retail lead roles focused mainly on inventory or sales targets, the Five Guys Shift Lead role merges operational leadership with direct team mentorship and customer interaction. This hybrid focus makes it both a people-centric and results-driven position tailored to fast-paced restaurant settings.
During openings and closings, Five Guys Shift Leads take charge of store readiness, ensuring cleanliness and organization while managing crew assignments. They also track shift performance metrics, guaranteeing a seamless transition between shifts and maintaining service quality at all hours.