NexlintoShift Lead
Company : Five Guys
Location : Bolingbrook, IL, 60440
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Bolingbrook's food service sector exhibits moderate competition for shift lead roles, with demand driven by busy fast-casual restaurants. Candidates with leadership experience and strong communication skills tend to stand out, especially in chains like Five Guys where operational efficiency and team motivation are critical.
While not always mandatory, Bolingbrook employers value ServSafe food handler certification or similar health-safety credentials. These certifications demonstrate a shift lead's commitment to food quality and safety, enhancing trust among guests and aligning with local health regulations.
A shift lead typically manages day-to-day shift operations, balancing team coordination, guest satisfaction, and store readiness. Unlike general managers, shift leads focus on immediate operational flow and frontline coaching, making them essential for maintaining service standards during busy periods.
Effective shift leads exhibit strong interpersonal skills, adaptability to fast-paced environments, and the ability to inspire teamwork. They proactively address challenges, uphold high standards in food service, and foster a positive atmosphere conducive to both employee growth and customer satisfaction.
Shift leads at Five Guys oversee crew assignments, monitor food preparation quality, manage cleanliness, and resolve guest issues promptly. They also drive team motivation, track shift metrics, and ensure smooth opening or closing protocols, all pivotal for operational success.
Five Guys emphasizes a team-oriented culture with competitive pay, including tips and bonuses, which can surpass many fast-food shift lead averages. The brand's focus on quality and mentorship offers unique growth opportunities within a supportive environment.
Five Guys provides shift leads with real-time feedback, performance reviews, and mentorship, fostering professional development. Additionally, weekly secret shopper bonuses and comprehensive benefits enhance both financial rewards and career growth potential.
Starting at $19.00 per hour plus tips and bonuses, Five Guys’ shift lead pay in Bolingbrook is competitive compared to the regional fast-food market average, reflecting the role’s leadership responsibilities and the company's commitment to rewarding performance.
One frequent misconception is that a shift lead only performs basic supervisory tasks. In reality, they juggle operational management, staff coaching, quality control, and customer relations, requiring multifaceted skills beyond simple oversight.
Five Guys cultivates a supportive atmosphere where shift leads receive mentorship and performance feedback, enabling them to lead by example and maintain high energy levels. This balance helps sustain productivity while fostering a positive, collaborative team environment.