NexlintoShift Lead
Company : Five Guys
Location : Villa Park, CA, 92861
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Villa Park's hospitality sector has seen steady growth, with several eateries seeking experienced shift leads. While competition exists, candidates with proven leadership and customer service skills typically find opportunities quicker, especially in popular chains like Five Guys that value operational excellence.
Employers in Villa Park often favor candidates who hold food handler permits or ServSafe certifications due to strict health regulations. Possessing these credentials can set you apart as a shift lead candidate, ensuring compliance and boosting your chances of securing roles in fast-paced restaurant environments.
Effective shift leads excel at motivating team members, managing time efficiently, and maintaining high standards under pressure. Being approachable, organized, and proactive in problem-solving helps create a smooth workflow and enhances customer satisfaction during busy shifts.
While prior leadership in food service is ideal, candidates demonstrating strong communication, dependability, and eagerness to learn can transition into shift lead roles. Many companies offer mentorship and training to help emerging leaders develop essential supervisory skills.
Shift Leads coordinate staff assignments, oversee food prep quality, handle customer concerns swiftly, and ensure cleanliness throughout their shift. They also track performance metrics and support opening or closing tasks, maintaining a smooth, efficient restaurant operation.
At Five Guys, shift leads set the tone by fostering collaboration and positivity among crew members. Their hands-on leadership ensures consistent food quality and friendly service, directly shaping memorable dining experiences that encourage repeat visits.
Shift Leads at Five Guys in Villa Park start with a competitive base pay around $19.00 per hour, supplemented by tips and bonuses. The team also shares weekly secret shopper incentives, enhancing overall earnings while enjoying benefits like free meals and a supportive work culture.
Five Guys offers shift lead positions across various shifts, including first, second, and third. While demand fluctuates, second shifts often require strong leadership to manage peak dinner hours, making them a popular choice for experienced candidates.
Unlike retail or technical lead jobs that may focus on inventory or systems management, a Shift Lead in a restaurant emphasizes hands-on team coaching, real-time problem solving, and maintaining food safety standards to drive daily operational success.