NexlintoRetail Front Desk Associate
Company : Driven Brands
Location : Brentwood, MD, 20722
Job Type : Part Time, Full Time
Date Posted : 11 February 2026
Job Overview
The Customer Service and Retail Front Desk Associate is the first point of contact for customers seeking auto glass repair and replacement services. This role is responsible for delivering friendly, professional service while supporting front desk operations, customer communication, and administrative tasks. Associates help ensure a smooth customer experience from initial inquiry through service completion.
Both experienced and entry-level candidates are welcome. Paid training is provided to help team members learn the auto glass repair process, customer communication standards, and billing procedures. This position is ideal for individuals who enjoy working with people, multitasking, and contributing to a fast-paced service environment.
Key Responsibilities:
- Greet and assist walk-in customers, scheduled appointments, and returning clients
- Create estimates, price quotes, and invoices for services
- Answer incoming calls and return customer messages promptly
- Provide excellent customer service and resolve inquiries professionally
- Assist management with parts returns and ordering accuracy
- Enter documentation for all customer interactions and follow up as needed
- Confirm parts and materials for mobile jobs before dispatch
- Open new customer accounts and maintain existing accounts
- Maintain a professional appearance and positive attitude
Benefits and Opportunities:
- Full-time and part-time schedules available
- Competitive hourly pay
- Paid time off for eligible employees
- Health, vision, and dental insurance options
- 401(k) company match
- Same-day pay access through approved programs
- Paid training and career growth opportunities
Requirements and Qualifications:
- Positive attitude and customer-focused mindset
- Basic computer skills
- Strong verbal and written communication abilities
- Bilingual (Spanish) skills are a plus
- Prior phone or call center experience is helpful but not required
Compensation:
Hourly pay varies based on experience, location, and qualifications. Additional incentives may include commission or bonus opportunities depending on the role.
About the Company:
Auto Glass Now provides fast, friendly, and convenient auto glass services and is one of the largest auto glass repair and replacement providers in the country. The company is known for its commitment to customer satisfaction, service excellence, and ongoing growth. Many leaders within the organization began their careers in entry-level roles, reflecting a strong culture of internal advancement and professional development.
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Frequently Asked Questions
Brentwood’s growing retail sector creates steady demand for front desk associates skilled in multitasking and customer communication. Local businesses prioritize friendly service and bilingual abilities, especially Spanish, enhancing job prospects for those with customer-focused mindsets in this area.
Competition for retail front desk roles in Brentwood depends on experience and language skills. With many entry-level openings at Driven Brands and similar companies, candidates who demonstrate professionalism and basic computer proficiency often stand out, easing the hiring process.
Emphasizing strong verbal communication, customer service aptitude, and basic computer skills can boost your candidacy. Highlighting bilingual Spanish skills or prior experience handling customer inquiries and invoicing also aligns well with typical Retail Front Desk Associate expectations.
Absolutely. Many Driven Brands leaders started in front desk roles, showcasing upward mobility. Gaining expertise in customer service, retail operations, and administrative tasks can pave the way to supervisory or management positions within retail or service industries.
Unlike general retail sales associates, front desk associates manage appointment scheduling, create price quotes, handle inbound customer calls, document interactions, and assist with parts inventory—critical duties that support smooth operations and customer satisfaction.
Driven Brands fosters a fast-paced yet supportive environment, offering paid training and career development. Associates benefit from a culture emphasizing service excellence, internal promotions, and competitive pay, making it an appealing employer for those starting in retail front desk positions.
Besides competitive hourly wages, employees enjoy paid time off, health benefits, 401(k) matching, and same-day pay options. These incentives, combined with paid training and flexible schedules, create a balanced compensation package attractive to entry-level retail associates.
Hourly pay typically ranges from $13 to $17, influenced by experience and qualifications. Driven Brands also offers commission or bonuses in some roles, which can enhance total earnings beyond the base retail associate salary in the Brentwood area.
Yes, bilingual English-Spanish abilities are highly valued for customer-facing positions at Driven Brands, especially in Brentwood. This skill helps associates assist a broader client base and handle communications more efficiently, making candidates more competitive.
Indeed, associates support management by verifying parts orders, confirming materials before mobile dispatch, and assisting with returns. This involvement ensures operational accuracy and contributes to seamless service delivery beyond traditional front desk duties.