Job Overview
The Associate Field Service Technician is responsible for supporting the installation, maintenance, inspection, and repair of equipment at customer sites. Working under the guidance of senior technicians, this role ensures equipment operates efficiently while delivering excellent customer service. This position is ideal for technically inclined individuals who are detail-oriented, dependable, and eager to develop hands-on field service experience.
Key Responsibilities:
- Assist with installation, troubleshooting, maintenance, and repair of equipment at client locations
- Perform routine inspections and preventive maintenance tasks
- Diagnose technical issues and escalate complex problems to senior technicians
- Document service activities, parts used, and maintenance records accurately
- Ensure tools, equipment, and service vehicles are properly maintained
- Follow safety procedures, company policies, and industry standards
- Provide professional customer support and technical guidance on equipment usage
- Support inventory tracking for parts and service materials
- Travel to customer sites as required
- Perform additional duties assigned by management
Success Factors:
- Strong mechanical and technical aptitude
- Problem-solving mindset with attention to detail
- Ability to follow instructions and technical manuals
- Strong time management and organizational skills
- Positive attitude and willingness to learn
Required Skills:
- Basic knowledge of electrical, mechanical, or electronic systems
- Ability to read technical diagrams and service documentation
- Good communication and customer service skills
- Proficiency with basic computer systems and service software
- Flexibility to work varied schedules and travel when needed
Qualifications:
- Associate degree, technical certification, or equivalent experience preferred
- 0–2 years of technical, maintenance, or field service experience
- Valid driver’s license with acceptable driving record
Physical Requirements:
- Ability to lift up to 50 lbs and handle tools or equipment regularly
- Frequent standing, walking, bending, climbing, and reaching
- Ability to work in indoor and outdoor environments and varying conditions
Work Environment:
Field-based role involving travel to customer sites such as commercial facilities, industrial locations, or healthcare environments. Exposure to mechanical equipment, noise, and changing environmental conditions may occur.
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Frequently Asked Questions
In Cherry Hill, NJ, Field Service Technicians often tailor their service to diverse industries, including healthcare and industrial sectors. Local client demands emphasize quick response times and maintaining equipment that meets strict safety standards, reflecting the region's focus on reliable, compliant operations.
Technicians in the Cherry Hill area benefit from certifications like OSHA safety training and electronics maintenance credentials. Such certifications enhance job prospects and ensure compliance with local regulations, which are crucial for servicing medical and industrial equipment effectively.
Entry-level Field Service Technicians should master basic electrical and mechanical troubleshooting, be comfortable reading technical diagrams, and possess solid communication abilities. These foundational skills support efficient diagnosis and repair of equipment, fostering career growth in field services.
Starting as a Field Service Technician opens pathways to senior technician roles, specialized engineering positions, or management. Gaining hands-on experience with installations and repairs, combined with continuous learning, lays the groundwork for advancement within technical service careers.
Daily tasks include equipment installation, preventive maintenance, troubleshooting, and customer communication. Balancing hands-on technical work with documentation and inventory management ensures smooth field operations and customer satisfaction across various client environments.
Stryker integrates advanced medical technology, offering technicians exposure to cutting-edge equipment and healthcare environments. The company emphasizes safety, professional development, and customer-centric service, distinguishing its field service roles with specialized training and support.
Stryker provides structured mentorship from senior technicians and access to technical resources, fostering skill enhancement. Employees gain valuable experience in medical device servicing, which can accelerate career progression within Stryker’s expansive global network.
Field Service Technicians in Cherry Hill typically earn between $45,000 and $58,000 annually. Compensation varies based on experience, certifications, and company scale, with roles at specialized firms like Stryker often offering competitive pay aligned with the healthcare equipment sector.
Cherry Hill's market shows steady demand for Field Service Technicians, driven by healthcare and industrial sectors. While competition exists, candidates with technical certifications and customer service skills stand out, benefiting from regional growth in equipment maintenance roles.
Technicians frequently lift up to 50 lbs, climb, bend, and work in variable indoor and outdoor conditions typical of Cherry Hill. These physical requirements demand good stamina and agility to handle equipment servicing across diverse client sites efficiently.