Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Lawrenceville has a growing hospitality scene, meaning Shift Lead positions at restaurants like Five Guys are often in demand. However, competition remains moderate, so candidates with leadership experience and strong communication skills tend to stand out in this market.
While formal certifications aren't always mandatory, food safety training such as ServSafe is highly valued in Lawrenceville's restaurant industry. Demonstrating knowledge of health protocols can improve hireability for Shift Lead roles at Five Guys and similar establishments.
Key skills for a Shift Lead include effective team coordination, conflict resolution, and time management. Being hands-on with daily operations and maintaining high standards for food quality and customer service are crucial to thrive in this role.
Starting as a Shift Lead often opens doors to management roles like Assistant Manager or Store Manager. Success hinges on leadership ability, operational understanding, and eagerness to take on more responsibility within the restaurant environment.
Shift Leads oversee crew assignments, ensure food preparation meets quality standards, and handle guest concerns promptly. Their role blends hands-on work with supervisory duties, setting the pace and tone for the entire shift.
Five Guys provides mentorship, real-time feedback, and performance reviews to help Shift Leads develop leadership skills. The company’s culture promotes growth opportunities and offers a supportive environment for career advancement.
Five Guys combines competitive pay starting at $19/hour with weekly secret shopper bonuses, free meals during shifts, and a team-focused atmosphere. This blend of financial incentives and culture sets it apart in Lawrenceville’s restaurant scene.
Shift Leads in Lawrenceville typically earn around $19 per hour base pay, often supplemented by tips and bonuses. This rate is competitive when compared to neighboring Georgia cities, balancing cost of living and market demand effectively.