NexlintoShift Lead
Company : Five Guys
Location : Cromwell, CT, 06416
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
Recent Jobs
Top searches
Employment opportunities at Five Guys
Jobseekers are also searching for
Searches you may like
Trending searches in Cromwell, CT
Popular Searches for Shift Lead
Frequently Asked Questions
Taking on the shift lead role at Five Guys in Cromwell offers a hands-on leadership experience that builds essential skills in team supervision, operations, and customer service. It’s a pivotal stepping stone toward higher management positions, providing mentorship and real-time feedback to accelerate your growth in the hospitality industry.
Effective shift leaders at Five Guys excel through strong communication, motivating diverse teams, and maintaining high food quality and cleanliness standards. A positive attitude, adaptability, and accountability are crucial for managing daily challenges and ensuring a smooth guest experience in this high-energy environment.
During the 1st shift, a shift lead coordinates crew assignments, oversees food prep quality, ensures cleanliness, and handles guest concerns promptly. They also support opening procedures and track shift performance, setting the tone for the day’s operations to align with Five Guys’ customer service standards.
At Five Guys in Cromwell, shift leads start at $19.00/hour plus tips and bonuses, which aligns well with regional food service leadership pay scales. Coupled with secret shopper bonuses and comprehensive benefits, this compensation package is attractive within Cromwell’s competitive hospitality market.
Cromwell’s restaurant sector shows steady demand for shift leads, especially in fast casual dining like Five Guys. Job seekers often encounter weekly openings due to turnover and growth, with employers emphasizing leadership skills and customer service excellence to maintain competitive service levels.
Five Guys in Cromwell provides perks such as free meals every shift and a team-based secret shopper bonus, fostering a fun and supportive culture. These benefits, combined with access to growth opportunities and a comprehensive medical package, differentiate it from many local competitors.
Thriving shift leads demonstrate strong motivational skills, the ability to train and mentor diverse teams, and decisiveness in handling operational issues. They balance maintaining food safety with fostering a cooperative atmosphere, ensuring smooth shift execution and exceptional guest experiences.
During the 2nd shift, Five Guys empowers shift leads with real-time feedback and mentorship, helping them address unexpected issues like staffing gaps or guest concerns efficiently. This support enhances their problem-solving skills and helps maintain consistent service quality across shifts.
The role at Five Guys in Cromwell is designed to match local workforce expectations by offering competitive wages, benefits, and a team-oriented environment. The company’s commitment to career advancement and community-friendly culture resonates well with Cromwell’s hospitality professionals.
Five Guys values shift leads who can lead by example, maintain high standards, and foster positivity in a fast-paced setting. Their approach emphasizes coaching and teamwork, making Cromwell’s location ideal for candidates eager to develop leadership skills with tangible impact on store success.