Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
At Driven Brands in Ottawa Hills, OH, the assistant manager directly oversees workflow and team performance, ensuring each vehicle service is completed efficiently and safely. This leadership role boosts shop productivity by balancing operational demands with customer satisfaction, making it vital for smooth daily service operations.
Demonstrating a proactive attitude, team mentoring ability, and effective decision-making skills are key for this role. Candidates who can maintain service quality under pressure and foster a positive work environment often excel as assistant managers in automotive service settings like Driven Brands.
While prior automotive experience isn't strictly required, familiarity with vehicle maintenance, safety protocols, and inventory management can be advantageous. In Ottawa Hills, employers value hands-on skills combined with leadership potential over formal certifications for this role.
The Oil Change Assistant Manager focuses heavily on hands-on vehicle services like oil changes and filter replacements alongside leadership duties. In contrast, assistant operations managers may handle broader operational tasks with less direct involvement in technical automotive maintenance.
Ottawa Hills has a moderate demand for skilled assistant managers in automotive services due to several local shops. Candidates with leadership aptitude and practical maintenance skills tend to have an edge, especially with companies like Driven Brands expanding their teams.
Typically, assistant managers in oil change services around Ottawa Hills earn between $16 and $22 per hour. Driven Brands offers competitive pay complemented by bonus opportunities, which can increase total compensation based on performance and tenure.
Driven Brands emphasizes fast-track advancement for assistant managers who demonstrate leadership and operational excellence. Employees benefit from paid training, skill development, and a clear pathway toward shop manager roles, fostering long-term career momentum.
Employees enjoy perks like free oil changes, paid time off eligibility, and health insurance options including dental and vision. Additionally, the company provides a 401(k) match and bonus incentives, enhancing the overall compensation package for assistant managers.
Ottawa Hills’ community-oriented culture encourages assistant managers to prioritize friendly customer interactions and team collaboration. Being adaptable to seasonal weather changes and maintaining service efficiency under varied conditions are also local work environment factors.