NexlintoShift Lead
Company : Five Guys
Location : Island Lake, IL, 60042
Job Type : Full Time / Part Time
Date Posted : 3 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
While prior leadership in food service is preferred for a Shift Lead at Five Guys, candidates showing strong communication, accountability, and eagerness to learn may be considered. Demonstrating reliability and a positive attitude can help you succeed even if you lack formal managerial background.
Five Guys' Shift Lead emphasizes hands-on supervision, coaching team members, and upholding high food quality and cleanliness standards, distinct from roles focused solely on production or customer service. This role balances operational leadership with fostering a supportive team culture.
Shift Leads often juggle crew assignments, maintain pace during busy hours, handle unexpected guest issues, and ensure compliance with food safety. Adapting quickly and motivating a diverse team during peak periods are key challenges, especially in a community-focused area like Island Lake.
Island Lake has moderate demand for food service leadership, with Five Guys standing out due to its growth opportunities. Applicants benefit from emphasizing leadership skills and local availability because competition increases with candidates seeking stable, team-oriented positions nearby.
Though not mandatory, certifications like ServSafe or food safety training can give applicants an edge in Island Lake's food service sector. Demonstrating knowledge of health standards aligns well with Five Guys' commitment to quality and guest satisfaction.
Five Guys provides Shift Leads with competitive base pay starting at $19/hour, plus tips and bonuses, free meals every shift, and weekly secret shopper incentives. These benefits, combined with a team-oriented culture, create an engaging work environment uncommon in many local fast-food outlets.
Taking on a Shift Lead position at Five Guys builds crucial skills like team leadership, operational oversight, and customer service excellence. The role offers mentorship and real-time feedback, laying a strong foundation for upward mobility within the company or the broader restaurant industry.
Shift Leads at Five Guys in Island Lake start with a base pay around $19 per hour, supplemented by tips and regular bonuses such as secret shopper rewards. This compensation package is competitive locally and reflects the role’s responsibilities and customer-facing nature.
Five Guys fosters a fun, supportive atmosphere with structured shifts and clear responsibilities, helping Shift Leads manage work-life balance better than more chaotic local spots. Regular schedules and team camaraderie contribute to a positive environment in Island Lake.
Five Guys in Island Lake has maintained steady hiring for Shift Leads, reflecting consistent restaurant traffic and expansion plans. This stability signals good prospects for applicants looking for reliable leadership positions in the area’s food service sector.