NexlintoField Service Technician
Company : Stryker
Location : Rockwall, TX, 75032
Job Type : Full Time / Part Time
Date Posted : 10 February 2026
Position Overview:
The Field Service Technician provides support for Power Devices, ensuring equipment is installed, maintained, and operating safely. This role involves traveling to customer sites, troubleshooting issues, maintaining accurate documentation, and building positive relationships with healthcare professionals. The position is fast-paced and offers career growth opportunities in engineering, project management, sales, and leadership.
Key Responsibilities
- Travel between hospitals and customer sites to fulfill service requests.
- Troubleshoot and resolve technical and product-related issues.
- Build and maintain positive relationships with customers, sales representatives, and internal teams.
- Document service results and maintain accurate quality records.
- Adhere to safety protocols and proper handling of bio-hazardous materials.
- Provide high-quality customer support during installations, maintenance, and repairs.
Who We Are Looking For
- Self-directed initiators: Take ownership of work and drive results independently.
- Collaborative partners: Build cross-functional relationships to improve processes and outcomes.
- Analytical problem solvers: Identify root causes, recommend solutions, and prevent future issues.
- Goal-oriented developers: Focus on delivering safe, robust solutions for customers.
- Meticulous documenters: Maintain accurate and detailed service records and reports.
Knowledge & Skill Requirements
- Willingness to work overtime, overnight, and weekends as needed.
- Strong interpersonal, communication, and customer service skills.
- Ability to work independently in fast-paced or stressful environments.
- Highly organized with strong time management and prioritization skills.
- Physical ability to lift up to 75 lbs occasionally and remain on feet for extended periods.
- Proficiency in Microsoft Office and ability to learn company software.
- Ability to interpret service bulletins, technical manuals, and schematics.
- Must maintain professional appearance and behavior consistent with company and customer standards.
Qualifications & Experience
- Minimum of 3 years technical service experience preferred.
- Experience with biomedical equipment maintenance, repair, and installation preferred.
- High School Diploma or GED required; formal technical or university training preferred.
- Valid driver's license with a clean driving record.
- Adherence to HIPAA and other patient confidentiality policies.
What You Will Get
- Company vehicle for business use
- Medical, Dental, Vision, and Prescription Drug Insurance
- Tuition reimbursement
- 401(k) plan with company match and discretionary contribution
- Paid Vacation and Sick Time
- Life, AD&D, Short-term and Long-term Disability insurance
- Employee Assistance Program and wellbeing initiatives
- Discounted employee stock purchase plan
About the Company
Stryker Corporation is a global leader in medical technology, committed to improving healthcare by providing innovative medical devices, solutions, and services. With a focus on quality, integrity, and collaboration, Stryker empowers healthcare professionals to deliver better outcomes for patients worldwide.
Equal Opportunity Employer
Stryker Corporation is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or veteran status. Employees in field roles may be required to comply with COVID-19 vaccination requirements as an essential job function.
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Frequently Asked Questions
In Rockwall, TX, Field Service Technicians often juggle multiple hospital visits, troubleshooting equipment on-site and managing urgent repair requests. The fast-paced nature demands strong multitasking and quick problem-solving skills, especially when handling biomedical devices critical to patient care.
Locally, technicians with biomedical equipment experience combined with a clean driving record stand out. Certifications related to medical device servicing and familiarity with HIPAA regulations also significantly boost a candidate’s appeal in this Texas healthcare market.
Stryker’s emphasis on cross-functional collaboration and meticulous documentation sets its technicians apart. Balancing fast customer support with high safety standards, especially handling bio-hazardous materials, demands both technical expertise and strong interpersonal skills.
Starting as a Field Service Technician at Stryker opens doors to engineering roles, project management, or sales leadership. The company fosters growth by encouraging self-directed development and providing opportunities to expand technical and managerial expertise.
Rockwall’s growing healthcare sector means demand for skilled technicians is rising, but competition remains moderate. Candidates with solid biomedical repair experience and flexibility for overtime tend to secure positions more readily in this region.
Field Service Technicians in Rockwall can expect annual earnings between $55,000 and $68,000 depending on experience and certifications. This range reflects local industry standards for technical roles supporting medical equipment.
Technicians at Stryker receive company vehicles, access to proprietary software, and continuous training to troubleshoot advanced medical devices. This support system ensures they can deliver high-quality service efficiently across customer sites.
Yes, Stryker values technicians who excel in building trust with healthcare professionals through clear communication and empathy. Strong interpersonal skills enhance collaborative problem-solving and improve overall customer satisfaction.
Many believe entry-level roles require extensive prior experience, but companies like Stryker often seek motivated individuals willing to learn technical concepts on the job. Physical stamina and problem-solving aptitude are just as crucial as formal training.
While a valid driver’s license is mandatory, additional certifications like biomedical equipment technician credentials enhance employability. Local employers may also prefer candidates familiar with HIPAA compliance and safety protocols relevant to medical settings.