NexlintoShift Lead
Company : Five Guys
Location : Gastonia, NC, 28053
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
Recent Jobs
Top searches
Employment opportunities at Five Guys
Jobseekers are also searching for
Searches you may like
Trending searches in Gastonia, NC
Popular Searches for Shift Lead
Frequently Asked Questions
Shift Leads at Five Guys in Gastonia steer daily team efforts, ensuring smooth crew coordination and high-quality food standards. Their leadership directly shapes the guest experience, making them essential for operational success and fostering a positive work atmosphere.
Unlike typical line leads, a Shift Lead carries broader duties including managing shift performance, mentoring staff, and handling guest issues. They balance hands-on food prep oversight with administrative tasks, creating a pivotal management bridge in fast-paced environments.
Effective communication, adaptability, and a proactive mindset top the list. A Shift Lead must motivate diverse teams, uphold safety standards, and swiftly resolve challenges to maintain service quality and team morale during busy shifts.
Gastonia's growing hospitality sector has increased demand for Shift Leads, with employers valuing local experience and leadership potential. Unlike larger metros, networking within Gastonia’s community plays a bigger role in landing these positions.
Competition is moderate due to a steady restaurant presence. Candidates who highlight prior fast-food leadership, showcase team-building skills, and demonstrate knowledge of local customer preferences often stand out.
Five Guys offers unique perks like weekly secret shopper bonuses and free meals during shifts, alongside standard benefits such as medical and 401(k). These incentives promote team engagement and reflect the company’s investment in employee satisfaction.
Five Guys emphasizes mentorship, regular performance feedback, and clear promotion pathways. Shift Leads receive hands-on training and leadership opportunities designed to prepare them for advanced management within the restaurant chain.
Starting pay is competitive at $19.00 per hour, supplemented by tips and performance bonuses like secret shopper rewards. This compensation package positions Five Guys favorably among Gastonia’s fast-food management roles.
Five Guys Shift Leads benefit from a strong team-oriented culture and structured mentorship programs, which may be less formalized elsewhere. Their role includes detailed performance tracking that supports personal development and operational excellence.
Shift Leads juggle hands-on responsibilities such as food quality checks and cleanliness with guiding staff motivation and resolving guest issues. This blend ensures both efficient daily operations and a positive workplace atmosphere.