Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
In this role, you’ll split time between supervising daily shop operations and performing tasks like oil changes and filter replacements. It’s about guiding the team during busy periods while staying involved in vehicle maintenance to ensure quality service at Driven Brands in Rossford, OH.
Handling fluctuating customer flow, ensuring safety compliance in varying weather, and maintaining inventory accuracy are key challenges. Rossford’s climate demands flexibility, while local competition pushes for excellent customer experiences to keep the shop thriving.
Strong communication, quick decision-making during peak hours, and coaching ability to develop team skills are vital. An energetic and customer-focused mindset helps create a positive environment that drives repeat business in this competitive Ohio market.
Driven Brands offers paid training and fast-track advancement opportunities, allowing assistant managers to develop technical skills and leadership experience. This blend of growth and hands-on work helps employees build a solid career path within the automotive service sector.
Salaries typically range between $15 to $20 per hour, plus bonus incentives. Driven Brands also includes benefits like paid time off, health coverage, and a 401(k) match, making the total compensation competitive for the local market.
Driven Brands emphasizes a mix of operational leadership and direct service involvement, with perks like free oil changes for employees. Their performance-driven culture and paid training set it apart, offering a stronger focus on team development compared to some competitors.
While no strict certifications are required, local employers value candidates with basic automotive knowledge and leadership potential. Certifications related to safety or automotive service can enhance your profile, given Rossford’s emphasis on efficient and safe vehicle maintenance.
Physical endurance is crucial since the role involves standing, bending, and lifting up to 50 pounds regularly. Being comfortable working in varied temperature conditions ensures you can lead and support the team effectively during busy service days.
Expect to juggle customer service, supervise vehicle servicing, manage inventory, and step in as acting manager when needed. You’ll mentor team members while also performing oil changes and maintaining shop cleanliness, ensuring smooth operations throughout the day.
With several automotive service shops in the area, competition is moderate. Candidates who demonstrate leadership skills, hands-on experience, and a customer-first attitude have an edge, especially when applying to well-known companies like Driven Brands.