NexlintoShift Lead
Company : Five Guys
Location : New Britain, CT, 06050
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in New Britain, the shift lead blends hands-on operational duties with team coaching, focusing heavily on food quality and customer experience. Unlike typical supervisory roles, it emphasizes real-time feedback and mentorship, preparing employees for management within a fast-paced, team-oriented culture.
Employers in Connecticut prioritize shift leads who demonstrate strong communication, dependability, and a proactive attitude. Experience in food service leadership, a passion for customer satisfaction, and the ability to maintain safety and cleanliness standards are crucial for success in this competitive market.
Key skills include effective team motivation, multitasking under pressure, and maintaining high operational standards. Shift leads must excel in conflict resolution, uphold food safety protocols, and manage shift logistics to ensure smooth service and a positive environment.
Five Guys offers shift leads not only competitive hourly pay plus tips but also weekly secret shopper bonuses and free meals, creating a rewarding work atmosphere. The company's focus on growth and mentorship distinguishes its positions from typical fast food supervisory roles locally.
Five Guys provides shift leads with ongoing performance reviews, direct mentorship, and clear promotion pathways. This support system encourages skill development and leadership growth, making it ideal for those looking to build long-term careers in restaurant management.
Starting at $19.00 per hour plus tips and bonuses, Five Guys' shift lead pay is above average for New Britain fast food supervisory roles. Combined with benefits like medical coverage and 401(k), the total compensation package is attractive for candidates seeking value and stability.
Shift lead positions in New Britain are moderately competitive, with steady hiring activity from popular chains like Five Guys. Local demand is driven by the area's growing restaurant sector, meaning candidates with leadership experience often find opportunities relatively quickly.
While core duties remain consistent across shifts, scheduling a first or second shift may offer more interaction with management and customers, potentially impacting mentorship and bonus opportunities. Third shift roles might focus more on closing tasks and inventory, but benefits remain uniform.
Given New Britain’s central location and public transport availability, commuting costs vary but are generally manageable. Shift leads often balance scheduling flexibility with proximity; those living nearby can reduce travel expenses and improve work-life balance.
Shift leads will navigate varying skill levels, communication styles, and busy peak hours. Maintaining morale while enforcing standards requires adaptability and patience. Successfully addressing guest concerns and ensuring smooth operations amid these dynamics is essential for shift success.