NexlintoShift Lead
Company : Five Guys
Location : Concord, NC, 28027
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys in Concord emphasizes hands-on leadership, team mentorship, and real-time feedback, creating a supportive environment that values growth. Compared to other chains, this role offers competitive pay with tips, plus bonuses and free meals, fostering both team spirit and career advancement locally.
Handling peak hours requires quick decision-making to maintain food quality and customer service. The Shift Lead must coordinate the crew efficiently, address guest concerns promptly, and ensure cleanliness under pressure, all while motivating the team to keep energy and standards high.
Strong communication skills, previous leadership experience in food service, and the ability to manage diverse teams effectively are key. Demonstrating dependability, enthusiasm for the brand, and a commitment to operational excellence often distinguishes top candidates.
Many think the role is solely supervisory, but it involves active coaching, operational oversight, and problem-solving on the floor. It’s a dynamic leadership position requiring hands-on involvement in daily tasks, not just managing from the sidelines.
Concord’s growing hospitality sector means moderate competition for Shift Lead roles. Candidates with proven leadership and adaptability tend to have an edge, especially as Five Guys seeks motivated individuals ready to grow within a team-oriented culture.
Five Guys provides structured shifts with opportunities for tips, bonuses, and meal benefits, which can enhance overall job satisfaction. The company’s focus on mentorship and team support often translates into a positive workplace atmosphere, aiding work-life balance.
Five Guys offers real-time feedback, mentorship programs, and clear promotion pathways. Shift Leads gain valuable operational experience and leadership skills, positioning them well for managerial roles within the franchise or the wider restaurant industry.
Shift Leads at Five Guys in Concord start around $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. This competitive compensation aligns with local industry standards and rewards leadership and performance.
The culture emphasizes teamwork, positivity, and high standards, creating a lively and supportive environment. Shift Leads benefit from a fun atmosphere that encourages cooperation and continuous learning, making daily operations both engaging and rewarding.
This role offers hands-on leadership experience, mentorship, and exposure to key operational areas. The combination of competitive pay, benefits, and a clear advancement path makes it ideal for ambitious individuals aiming to build a sustainable career in hospitality.