NexlintoShift Lead
Company : Five Guys
Location : Berlin, CT, 06037
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Berlin, a shift lead blends hands-on operational oversight with team motivation, focusing on maintaining food quality and customer service. Unlike some leadership roles, it emphasizes real-time coaching and teamwork in a fast-paced environment, setting a foundation for growth within the company’s distinct culture.
Candidates who excel as shift leads often demonstrate strong communication, quick decision-making under pressure, and the ability to foster a positive team atmosphere. Experience managing diverse groups and a passion for quality service are crucial to thrive in fast-food leadership roles.
In Berlin's food service scene, shift leads often advance to assistant manager or general manager roles, especially when they exhibit leadership, operational expertise, and dedication. Five Guys supports growth through mentorship, making it a promising stepping stone for managerial careers.
Yes, shift leads at Five Guys in Berlin enjoy competitive pay starting at $19/hour plus tips, weekly secret shopper bonuses, and complimentary meals on shifts. The company also provides comprehensive benefits and a team-focused environment that fosters personal and professional growth.
Shift lead salaries in Berlin usually range from $18 to $22 per hour, depending on experience and location. Five Guys offers a competitive base starting at $19 per hour, enhanced by tips and bonuses, positioning it favorably within the local market for shift leadership roles.
Berlin’s restaurant industry sees steady demand for shift leads due to its growing dining scene. Five Guys, known for its strong brand and employee culture, often attracts many applicants, making positions competitive but rewarding for those with leadership skills and customer service focus.
Ensuring smooth shifts requires balancing crew assignments, maintaining food safety, actively mentoring team members, and promptly addressing any guest concerns. A shift lead must also uphold cleanliness standards and track performance metrics to keep the location running efficiently.
Five Guys combines competitive hourly wages, tips, and bonus opportunities with a supportive work culture. For locals seeking leadership roles in a well-established fast-food brand, the Berlin location offers growth potential and a dynamic team environment.
Shift leads in Berlin face challenges like managing high customer volume during peak hours and ensuring compliance with local health regulations. Adapting to a diverse workforce and maintaining motivation amidst fast-paced demands also require strong interpersonal skills.
Five Guys emphasizes team camaraderie and real-time feedback, offering shift leads a blend of operational duties with mentorship opportunities. The supportive culture and structured growth paths create a distinctive environment compared to other fast-food leadership roles.