NexlintoShift Lead
Company : Five Guys
Location : Louisville, CO, 80028
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys Louisville, the Shift Lead position serves as a gateway to management roles, offering hands-on leadership experience, mentorship, and opportunities to develop operational skills essential for career growth in the fast-food industry.
Success hinges on strong communication, the ability to motivate diverse teams, attention to food quality and safety, and a proactive attitude toward problem-solving and maintaining high customer service standards.
Typical challenges include managing crew workloads, ensuring cleanliness compliance, addressing customer concerns swiftly, and maintaining steady operational flow amid busy lunch or dinner rushes.
Louisville sees moderate demand for shift leads in food service, often favoring candidates with prior leadership experience and flexible schedules, reflecting the city's growing dining scene and competitive labor market.
Shift Leads in Louisville typically earn around $19 per hour plus tips and bonuses, which aligns with or slightly exceeds the national median for similar fast-food supervisory roles, factoring in local cost of living.
Five Guys offers unique benefits like weekly secret shopper bonuses, free meals each shift, and a team-focused culture that encourages fun and personal growth, distinguishing it from larger, more impersonal chains.
Yes, Five Guys emphasizes real-time feedback and mentorship, helping Shift Leads adapt to regional tastes and service expectations, ensuring both team effectiveness and guest satisfaction in Louisville.
Employers prioritize strong interpersonal communication, conflict resolution, multitasking under pressure, and the ability to inspire and coordinate a team to meet operational goals efficiently.
Shift Leads oversee opening and closing procedures, delegate tasks, and use performance metrics to evaluate team output, ensuring smooth handoffs and continuous improvement across shifts.
A common myth is that Shift Leads only supervise; in reality, they actively engage with food prep, customer service, team coaching, and operational problem-solving throughout their shifts.