NexlintoShift Lead
Company : Five Guys
Location : Northport, NY, 11768
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Northport's hospitality sector has been steadily growing, increasing demand for shift lead positions. Local eateries like Five Guys often seek candidates with leadership experience, so competition is moderate. Candidates with strong team management skills and customer service expertise tend to stand out in this market.
While formal certifications aren’t mandatory for shift leads here, courses in food safety and customer service offered by local community colleges enhance credibility. Employers in Northport value candidates who invest in hospitality-specific training, boosting potential for promotion within restaurants like Five Guys.
Effective shift leads excel in motivating diverse teams, managing fast-paced operations, and adapting quickly to challenges. Strong communication and accountability are crucial, along with fostering a positive work culture that balances quality food prep and guest satisfaction.
A shift lead divides focus by setting clear crew assignments, then coaching team members during shifts. They maintain operational flow while providing real-time feedback, encouraging growth, and ensuring high standards in food safety and cleanliness.
Many shift leads transition into store management roles or corporate positions overseeing multiple locations. The role builds foundational skills in operations, staff leadership, and customer service, paving the way for broader managerial opportunities within restaurant chains.
Starting pay at Five Guys in Northport is $19.00/hour plus tips and bonuses, which is competitive compared to similar fast-food leadership roles in New York State. Additional benefits like free meals and performance bonuses enhance the overall compensation package.
Five Guys emphasizes a team-oriented culture with weekly secret shopper bonuses and comprehensive benefits, including 401(k) eligibility. The hands-on leadership style and mentorship opportunities create a supportive environment distinct from many local competitors.
Five Guys offers real-time feedback, formal performance reviews, and clear promotion pathways to motivate shift leads. This environment supports skill development in operations and leadership, fostering long-term career growth in the restaurant industry.
Shift lead positions at Five Guys involve hands-on management during scheduled shifts, often requiring flexibility but within predictable hours. The team environment and support can help manage work-life balance, though weekend and evening shifts are typical.
Yes, shift leads take immediate responsibility for guest concerns, resolving issues professionally to maintain high service standards. This role requires strong communication skills and quick problem-solving to ensure customer satisfaction during busy periods.