Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
Driven Brands' Oil Change Assistant Manager balances hands-on vehicle maintenance with leadership duties. Unlike standard managers, this role involves active participation in oil changes and team mentoring, fostering operational efficiency and customer satisfaction in Independence, OH's busy automotive service market.
Strong communication, team coaching, and decision-making under pressure stand out. In Independence's fast-paced environment, motivating staff while ensuring safety and quality during service peaks is vital for this role's success.
Managing fluctuating customer flow, resolving inventory discrepancies, and stepping in during the shop manager’s absence are frequent hurdles. Effective multitasking and maintaining service standards amid these challenges define the role's operational demands.
Driven Brands provides paid training, competitive pay with bonuses, and exclusive perks like free oil changes. Their culture emphasizes rapid career progression and comprehensive benefits, distinguishing their assistant managers in Independence’s automotive sector.
Employees access fast-track advancement programs, skill development workshops, and leadership opportunities, making Driven Brands a strong launchpad for those aiming to climb the automotive service management ladder locally.
While formal certifications aren't mandatory, possessing automotive service credentials or safety training can enhance employability, given Independence’s competitive oil change job market and emphasis on quality service standards.
Assistant managers in this role usually earn between $16 to $22 per hour in Independence. This range aligns with Ohio’s broader automotive service sector, factoring in bonuses and benefits offered by companies like Driven Brands.
The job involves lifting up to 50 pounds, maneuvering around service pits, and working in varying temperatures. Adhering to strict safety protocols is essential to ensure both personal well-being and smooth shop operations.
Driven Brands fosters a collaborative atmosphere where assistant managers coach peers, assist during busy hours, and contribute to a positive customer experience, making teamwork integral to daily success.
Besides overseeing operations, this position actively engages customers by managing payments and addressing concerns, ensuring satisfaction and fostering repeat business within the Independence community.