NexlintoShift Lead
Company : Five Guys
Location : Hiram, GA, 30141
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys emphasizes hands-on leadership where shift leads actively coach team members and maintain high standards in food quality and customer service, making the role more engaged and dynamic compared to typical supervisory jobs in fast food. This fosters a supportive environment focused on growth and operational excellence.
Starting as a Shift Lead at Five Guys opens pathways into management within the company, with access to mentorship, ongoing training, and performance reviews designed to prepare you for roles such as Assistant Manager or Store Manager, especially in locations like Hiram where development is encouraged.
Effective communication, team motivation, and quick decision-making stand out as crucial. Additionally, strong organizational abilities and a keen eye for maintaining food safety and cleanliness help ensure smooth shift operations and excellent guest experiences.
Hiram’s growing population means higher customer volume during peak times, requiring Shift Leads to expertly balance speed and quality. Managing diverse teams and adapting to local customer preferences are additional factors that make leadership here uniquely demanding.
With several fast-food and casual dining spots nearby, competition can be tight. Candidates benefit from highlighting prior leadership experience and flexibility in shift work, especially for early or late shifts, which are often in high demand in this region.
Five Guys prioritizes a team-oriented culture with real-time feedback and bonuses like secret shopper rewards, creating a motivating atmosphere. Shift Leads not only oversee operations but also actively contribute to a fun, supportive workplace unlike more rigid chains.
Yes, Shift Leads enjoy competitive base pay starting at $19/hour, plus tips and bonuses. Additional benefits include free meals during shifts, comprehensive health coverage options, and a 401(k) plan, making the compensation package quite attractive locally.
Though rooted in foodservice, the role shares many leadership traits with retail or service sector leads, such as managing diverse teams, monitoring operational performance, and ensuring customer satisfaction, emphasizing interpersonal and organizational skills critical across industries.
Absolutely. With a starting wage around $19/hour plus tips and bonuses, this role competes well with other first shift positions locally. The added benefits and growth prospects also contribute to overall financial stability for employees.
A typical day involves assigning tasks to crew, ensuring food safety compliance, addressing customer feedback, and maintaining store cleanliness. The Shift Lead also supports opening or closing duties and tracks performance metrics to keep shifts efficient and upbeat.