NexlintoShift Lead
Company : Five Guys
Location : Allentown, PA, 18105
Job Type : Full Time / Part Time
Date Posted : 4 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Leading shifts at Five Guys in Allentown means balancing fast-paced team management with upholding food quality and customer service standards. You’ll coordinate crew tasks, motivate a diverse team, and handle operational hiccups, all while fostering a positive environment that drives both employee growth and guest satisfaction.
A Shift position acts as a foundational step toward restaurant management by developing skills like team leadership, operational oversight, and customer handling. Excelling here demonstrates readiness for larger responsibilities, making it a strategic move for anyone aiming to climb the hospitality career ladder.
Success as a Shift Lead requires strong communication, quick decision-making, and the ability to motivate staff under pressure. A knack for multitasking, attention to food safety, and conflict resolution also help maintain smooth operations during busy periods.
Allentown’s food service sector shows steady demand for Shift Leads, driven by a vibrant restaurant scene. Candidates can anticipate moderate competition, with employers favoring those who combine leadership experience with a positive attitude and adaptability to fast shifts.
While formal certifications aren’t always mandatory, Pennsylvania employers highly value food safety training like ServSafe. Local knowledge of health regulations and customer service excellence tailored to Allentown’s diverse clientele strengthens a candidate’s profile.
Five Guys stands out by offering performance bonuses, free meals during shifts, and a strong mentorship culture. The focus on teamwork and growth opportunities within a national brand makes this Shift Lead role uniquely appealing compared to local independents.
Yes, Five Guys supports Shift Leads with competitive hourly wages starting at $19, plus tips and bonuses. Additional perks include comprehensive benefits like medical and 401(k), weekly secret shopper bonuses, and free meals during every shift to enhance job satisfaction.
Shift Leads in Allentown generally earn between $18 and $22 per hour, depending on shift timings and experience. At Five Guys, starting pay is competitive at $19 hourly, with extra earnings from tips and bonuses, making it a financially viable position.
Later shifts often demand heightened focus on closing procedures, inventory checks, and maintaining cleanliness. Team sizes might be smaller, requiring Shift Leads to take on additional hands-on tasks while ensuring smooth handoffs between shifts.
Common challenges include handling unexpected staff absences, peak-time rushes, or guest complaints. Effective Shift Leads anticipate issues by cross-training team members, maintaining clear communication, and applying swift problem-solving to keep operations seamless.