Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
In Bellmawr, a Shift Lead thrives by combining strong communication with adaptability to fast-paced restaurant demands. Prioritizing team motivation, real-time problem-solving, and upholding food safety ensures smooth operations and customer satisfaction in local Five Guys outlets.
Unlike general lead roles, a Shift Lead directly manages daily crew activities and shift-specific challenges, balancing hands-on support with supervisory tasks. This focused oversight ensures that team performance and customer experiences align tightly with restaurant standards.
Successful Shift Leads often move into general management or area supervisory roles, gaining broader operational responsibility. Five Guys supports this growth via mentorship and performance reviews, making the position a strong stepping stone in hospitality management.
Second and fourth shifts can bring unique hurdles like fluctuating customer volume and reduced supervisory overlap. Shift Leads in these slots must excel in autonomy and quick decision-making to maintain consistent service quality during off-peak hours.
Shift Leads at Five Guys in Bellmawr start around $19.00 per hour, with additional income from tips and secret shopper bonuses. This competitive pay reflects the leadership responsibility and operational expertise required at this level.
Yes, Five Guys stands out by providing free meals during shifts, weekly secret shopper bonuses, and access to comprehensive benefits like medical and 401(k). This blend of perks supports both employee well-being and motivation.
Five Guys fosters a team-oriented, fun atmosphere where Shift Leads actively coach and energize staff. This culture requires leaders to blend operational oversight with genuine enthusiasm, creating a positive environment that drives service excellence.
Bellmawr's hospitality sector shows steady demand for skilled Shift Leads due to its growing food service industry. While competition exists, candidates with leadership experience and local availability tend to secure positions quicker.
Proximity to Bellmawr can significantly impact punctuality and shift flexibility for leads. Candidates living nearby often have an edge in managing early or late shifts efficiently, which is crucial for maintaining smooth restaurant operations.
Previous leadership in food service sharpens skills in team management, food safety enforcement, and service quality—all crucial for a Five Guys Shift Lead. Hiring managers prefer candidates who demonstrate these competencies to handle dynamic restaurant environments.