Job Description
An Assistant Shop Manager is a hands-on leader who helps drive daily shop operations, deliver outstanding customer service, and support team development in a fast-paced automotive service environment. The Assistant Shop Manager plays a key role in ensuring vehicles are serviced efficiently, customers are satisfied, and team members are working safely and productively. This role combines leadership, operations, and light automotive service responsibilities, making the Assistant Shop Manager essential to shop success.
As an Assistant Shop Manager, you help oversee workflow, coach team members, and maintain service quality standards. The Assistant Shop Manager steps into leadership duties when the Shop Manager is unavailable, ensuring smooth operations and a positive customer experience. A successful Assistant Shop Manager is energetic, customer-focused, and motivated to grow within a performance-driven culture. Paid training is provided, so prior automotive experience is helpful but not required.
Key Responsibilities:
The Assistant Shop Manager will
Provide excellent customer service and process service payments
Support daily shop operations and run the floor during busy periods
Ensure each vehicle service is completed accurately and safely
Assist with opening and closing procedures
Monitor, count, and adjust inventory levels
Train and mentor new team members
Perform oil changes, filter replacements, and light vehicle maintenance
Maintain cleanliness of service bays, office areas, and customer spaces
Ensure safety procedures and service standards are followed
What You'll Gain:
Paid training and skill development
Competitive hourly pay plus bonus opportunities
Free oil changes as an employee perk
Paid time off for eligible employees
Health, vision, and dental insurance options
401(k) company match
Fast-track advancement opportunities
Requirements and Qualifications:
To succeed as an Assistant Shop Manager, candidates must
Be able to lift up to 50 pounds
Safely move in and out of a shallow service pit
Stand, walk, bend, and perform physical tasks for extended periods
Work in hot or cold conditions when needed
Have reliable transportation
Demonstrate leadership potential, teamwork, and a positive attitude
The Assistant Shop Manager role offers a strong pathway to leadership in automotive service. If you enjoy working with people, leading teams, and gaining hands-on technical skills, this opportunity provides growth, stability, and career momentum.
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Frequently Asked Questions
In Grafton's fast-paced service centers, an Oil Change Assistant Manager juggles team coordination, customer engagement, and hands-on vehicle maintenance. Balancing operational efficiency with quality service is key, especially during peak hours when managing multiple vehicles and mentoring technicians simultaneously.
Driven Brands values assistant managers who demonstrate proactive problem-solving, strong communication, and the ability to motivate teams. Adaptability in handling shop floor challenges, alongside fostering a customer-first mindset, distinguishes leaders who thrive within their service-driven culture.
While formal certifications aren't mandatory for Ohio oil change assistant managers, credentials like ASE (Automotive Service Excellence) can enhance credibility. Local employers often prioritize hands-on experience and leadership potential, with safety training being a valued asset in Grafton’s service shops.
Grafton’s oil change technician market shows steady demand but faces moderate competition due to its smaller population. Compared to urban centers like Cleveland, job seekers might find less saturation, offering a balanced opportunity for candidates with leadership aspirations in automotive service.
Assistant managers in oil change positions around Grafton typically earn between $16 and $21 per hour, factoring in bonuses and employee perks like free oil changes. Driven Brands offers competitive pay aligned with regional standards and performance-driven incentives.
Driven Brands emphasizes a blend of leadership and technical tasks, pairing daily operational oversight with hands-on maintenance. Their structured training and advancement programs distinguish this role, fostering career growth beyond traditional supervisory duties common in local shops.
Managing inventory involves precise tracking to avoid service delays, especially given fluctuating demand in Grafton. Safety compliance demands constant vigilance in a physically demanding environment where weather conditions vary, requiring proactive measures to maintain a secure workplace.
Proficiency in vehicle maintenance tasks like oil and filter changes enhances an assistant manager’s credibility and operational efficiency. This technical foundation supports faster promotion opportunities, particularly in companies valuing hybrid leadership and service expertise, such as Driven Brands.
Grafton’s community-oriented atmosphere fosters teamwork and personalized customer service. Seasonal weather variations and a tight-knit workforce promote resilience and adaptability, shaping a collaborative environment where safety and service quality are paramount.