Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A successful Shift Lead at Five Guys in Goddard should possess strong communication skills, the ability to motivate diverse teams, and a commitment to maintaining high food quality and customer service standards. Dependability and enthusiasm for a fast-paced environment also set top performers apart.
Taking on the Shift Lead role offers hands-on experience managing daily operations and coaching staff, which builds critical skills for future management positions. Five Guys emphasizes mentorship and growth opportunities, making this a practical stepping stone toward broader leadership roles in hospitality.
Shift Leads manage crew assignments, ensure cleanliness, uphold food safety, and handle guest concerns promptly. They also support opening and closing routines, track shift performance, and maintain a positive team environment, balancing operational efficiency with excellent customer experiences.
While there aren’t mandatory certifications exclusive to Goddard, KS, having food safety training or a ServSafe certification can enhance job prospects and compliance. Local health regulations often encourage such credentials for leadership roles in fast-paced foodservice settings.
Goddard’s hospitality sector is moderately competitive, with demand for reliable shift leaders rising due to steady restaurant growth. Candidates with prior leadership experience and strong customer service skills tend to stand out, especially in well-known chains like Five Guys.
Five Guys offers competitive base pay starting at $19/hour plus tips, alongside weekly bonuses and free meals. Their team-oriented culture and clear pathways for advancement distinguish it from smaller local eateries, creating a supportive environment for career growth.
Yes, five Guys emphasizes real-time feedback and performance reviews, paired with mentorship programs. This approach helps Shift Leads sharpen leadership skills while positioning them for promotions within the company’s expanding network.
Shift Leads at Five Guys in Goddard start at a competitive base wage of $19 per hour, supplemented by tips and performance bonuses. This compensation aligns with local market rates for restaurant supervisory roles and reflects the responsibilities of leading fast-paced shifts.
An effective Shift Lead demonstrates leadership by managing team dynamics, resolving guest issues swiftly, and ensuring operational standards. Unlike regular crew, they balance coaching with multitasking and uphold accountability to maintain smooth shift execution.
The Shift Lead acts as a vital link between crew and management, fostering a fun, supportive culture while driving excellence in service and cleanliness. Five Guys empowers Shift Leads to influence their location’s success through teamwork and operational ownership.