Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
At Five Guys in Fanwood, NJ, the Shift Lead role emphasizes hands-on leadership combined with weekly secret shopper bonuses and free meals, fostering a team-driven culture. This blend of incentives and direct operational oversight often sets it apart from other fast-food managerial positions in the area.
Success as a Shift Lead at Five Guys hinges on strong communication, the ability to motivate diverse teams, and maintaining high standards for food quality and customer service. Being adaptable and accountable also helps in managing daily operations effectively under pressure.
Absolutely. The Shift Lead position at Five Guys serves as a critical stepping stone toward management careers. Employees benefit from mentorship, real-time feedback, and clear growth opportunities, making it a strategic job for long-term advancement.
Evening or late shifts often require managing reduced crew sizes while maintaining service levels, which can be challenging. At Five Guys Fanwood, Shift Leads must balance operational duties with team motivation during these less busy, but crucial, timeframes.
Fanwood’s proximity to larger employment hubs increases competition for Shift Lead jobs, but Five Guys’ supportive culture and benefits package often attract applicants seeking stability. Local demand fluctuates, so applying promptly can improve chances.
Shift Leads at Five Guys in Fanwood start at $19.00 per hour, with additional income from tips and weekly secret shopper bonuses. This compensation package reflects the role’s leadership responsibilities and aligns competitively with regional fast-food supervisory wages.
Five Guys provides Shift Leads with free meals during shifts, comprehensive benefits including medical and 401(k) plans, plus ongoing mentorship. These perks contribute to a positive work atmosphere and support professional growth within the company.
Shift Leads are responsible for enforcing food safety protocols and ensuring meals meet quality standards, which involves supervising preparation and cleanliness. Their leadership ensures the restaurant operates smoothly while delivering top-notch customer experiences.
A strong team-driven environment means Shift Leads focus not just on task management but also on fostering cooperation and positivity among staff. This culture enhances productivity and helps in quickly resolving guest concerns during shifts.
Shift Leads can expect a dynamic schedule that may include early mornings or late evenings, especially when covering 2nd or 3rd shifts. Five Guys supports employees with structured feedback and growth opportunities, helping balance job demands with personal goals.