NexlintoShift Lead
Company : Five Guys
Location : Cornelius, NC, 28031
Job Type : Full Time / Part Time
Date Posted : 6 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
A successful Shift Lead thrives on clear communication, quick decision-making, and motivating diverse teams. Mastering conflict resolution and time management while maintaining high standards in food quality and customer service sets top candidates apart in bustling restaurant settings.
Unlike standard crew roles, a Shift Lead manages crew assignments, oversees food safety compliance, and addresses guest concerns directly. They also ensure smooth shift transitions by supporting opening and closing tasks, making them pivotal in operational success.
Employers often seek candidates with previous leadership roles in food service or other fast-paced sectors. Strong communication skills and a proven track record of team motivation are highly valued, especially within the Cornelius restaurant job market.
At Five Guys in Cornelius, Shift Leads start with a competitive base pay around $19 per hour. This is supplemented by weekly secret shopper bonuses and tips, potentially increasing overall earnings significantly on top of the base rate.
Five Guys offers a unique team-oriented culture and regular performance feedback, which may be less emphasized at competing chains. Additionally, their bonus structure and free meals on shifts provide tangible benefits that enhance overall job satisfaction.
Yes, this position is designed as a stepping stone toward long-term restaurant management careers. Five Guys supports growth through mentorship and internal promotions, fostering leadership development for committed Shift Leads.
Cornelius is centrally located with accessible routes from Huntersville and Davidson, making daily commutes feasible. However, traffic during peak hours can affect travel times, so planning shifts accordingly is advisable.
Given the area's growing restaurant industry and Five Guys' popularity, Shift Lead roles are competitive but frequently available. Candidates with leadership experience and flexible availability stand out in this local job market.
Third shift leads often handle reduced staffing and must maintain operational standards during quieter hours. They balance multitasking with team motivation while ensuring food safety and cleanliness remain top priorities overnight.
Shift Leads are expected to address guest concerns promptly and professionally, balancing empathy with efficient problem-solving. Their ability to de-escalate situations while keeping service quality high is key to maintaining customer satisfaction.