NexlintoShift Lead
Company : Five Guys
Location : Plainville, CT, 06062
Job Type : Full Time / Part Time
Date Posted : 8 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Five Guys in Plainville emphasizes a hands-on leadership approach, blending team motivation with high food quality standards. Local customer expectations and regional labor trends make the shift lead role especially dynamic, demanding adaptability to both fast-paced service and community preferences.
Shift Leads often face balancing team schedules during peak hours and maintaining strict cleanliness standards amid high customer flow. Handling guest feedback promptly while keeping morale up is crucial, especially in Plainville's competitive restaurant scene.
This role acts as a stepping stone, with opportunities to develop leadership, operational oversight, and team coaching skills. Success here often leads to assistant manager or store manager roles, particularly in companies like Five Guys that prioritize internal promotions.
Employers look for strong communication, the ability to motivate diverse crews, and a solid grasp of food safety. Experience in fast-paced environments combined with a proactive attitude towards problem-solving stands out for candidates in this area.
Shift Lead roles are in moderate demand locally, with several restaurants vying for skilled leaders. Candidates with prior leadership experience in food service and proven teamwork skills tend to have an edge amid regional competition.
Starting pay typically begins at $19.00 per hour, supplemented by tips and potential bonuses. This compensation aligns well with regional standards for shift leading roles in fast-casual dining, reflecting both responsibility and local cost of living.
At Five Guys, Shift Leads receive mentorship, real-time feedback, and access to promotions. The company fosters a growth-oriented culture, encouraging leaders to step into higher management roles while enjoying a collaborative environment.
While leadership is key, Shift Leads at Five Guys actively engage in daily operations, from coaching team members to ensuring food quality. This blend of supervision and hands-on involvement helps maintain high service standards.
Plainville’s community-oriented culture means Shift Leads often deal with repeat customers expecting personalized service. Additionally, the town’s size influences shift scheduling flexibility and team dynamics unique to this locale.
Five Guys offers competitive pay with tips, a supportive team culture, and comprehensive benefits including 401(k). The emphasis on growth and mentorship distinguishes it from many other eateries in the Plainville area.