NexlintoShift Lead
Company : Five Guys
Location : Richmond Hill, GA, 31324
Job Type : Full Time / Part Time
Date Posted : 9 February 2026
Restaurant Shift Leader
Job Overview:
As a Shift Leader at Five Guys, you’ll play a key role in creating a positive experience for both team members and guests. You’ll be hands-on in daily operations—coaching team members, setting the pace, and leading by example in delivering high standards of food quality, cleanliness, and customer service. This role is a crucial step toward a long-term management career and provides the opportunity to make a real impact on the success of your location.
What You'll Get:
- Competitive base pay starting at $19.00/hour, plus tips and bonuses
- Weekly eligibility for Secret Shopper bonus shared by the entire shift team
- Free meals during every shift worked
- A supportive, fun work environment with team-oriented culture
- Access to growth opportunities and promotions within the company
- Comprehensive benefits package including medical, dental, vision, and 401(k) (eligibility required)
- Real-time feedback, performance reviews, and mentorship
Responsibilities:
- Lead and supervise shifts by managing crew assignments and overseeing day-to-day operations
- Foster a team environment that emphasizes cooperation, positivity, and productivity
- Ensure food is prepared to high-quality standards and maintain food safety protocols
- Train and mentor team members to perform all restaurant functions efficiently
- Handle guest concerns promptly and professionally
- Take ownership of cleanliness, organization, and store readiness during your shift
- Support opening and closing procedures and track shift performance metrics
What We're Looking For
- Previous experience in a leadership role in food service or a fast-paced environment
- Strong communication skills and the ability to motivate a diverse team
- A commitment to excellence in customer service and operations
- Enthusiasm for great food, high energy, and a positive attitude
- Dependability and a strong sense of personal accountability
- Willingness to learn, adapt, and take initiative
- Desire to grow and take on more responsibility
If you're ready to take the next step in your restaurant career and work in an environment where you can lead, grow, and have fun doing it—Five Guys is the place for you.
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Frequently Asked Questions
Mastering team motivation and conflict resolution is crucial for a Shift Lead at Five Guys. Effective communication, quick decision-making, and the ability to balance operational duties while inspiring crew members contribute significantly to maintaining a smooth, high-energy shift in Richmond Hill’s fast-paced environment.
Serving as a Shift Lead offers hands-on experience in supervising operations and mentoring staff, laying a solid foundation for future managerial responsibilities. It’s an opportunity to develop leadership acumen, operational insight, and customer service expertise, which Five Guys values when promoting internally.
Handling fluctuating customer volumes, coordinating timely food preparation, and resolving team conflicts swiftly are common challenges. Additionally, balancing cleanliness standards with operational efficiency is vital, especially during peak hours in Richmond Hill’s competitive fast-food market.
Shift Leads in Richmond Hill typically earn around $19.00 per hour, often supplemented by tips and bonuses. This rate is competitive locally, reflecting the city’s cost of living and demand for skilled restaurant leaders, often surpassing neighboring smaller towns.
Richmond Hill’s restaurant sector shows steady demand for leadership roles like Shift Lead, fueled by growing local dining options. While competition exists, candidates with prior supervisory experience and strong customer service skills stand out, especially in renowned chains like Five Guys.
Five Guys emphasizes a team-oriented culture with real-time feedback and mentorship, fostering growth rather than just task management. The inclusion of weekly secret shopper bonuses and free meals during shifts creates a unique, engaging workplace atmosphere distinct from many competitors.
Indeed, Five Guys offers clear pathways from Shift Lead roles to higher management, supported by performance reviews and leadership training. Ambitious employees in Richmond Hill can leverage this structure to climb the ranks while gaining valuable operational experience.
Shift Leads are pivotal in ensuring compliance with food safety protocols and upholding Five Guys’ quality benchmarks. They monitor preparation processes and train crew members rigorously, guaranteeing guests receive fresh, safe meals every shift.
Five Guys offers competitive wages starting at $19/hour plus tips, a supportive work environment, and comprehensive benefits. For Richmond Hill residents seeking a leadership role with growth potential and a team-centric culture, it’s an attractive choice.
At Five Guys, Shift Leads experience an upbeat, collaborative atmosphere where leadership involves hands-on coaching and active participation. The focus on positive guest interactions and consistent operational excellence shapes a rewarding daily routine unique to the brand.